Distribution Assistant Manager

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 15,000 trained professionals 250+ locations worldwide Fortune 500 Globally unified systems Reporting: Reports directly to Operations Manager First Escalations: Distribution Manager Second Escalations: Branch Manager Third Escalation: District Manager Scope of Position:          Supervises and coordinates activities of workers concerned with                                        providing work orders & inventory records for distribution accounts. Responsibilities:                    Health and Safety, Security: Maintains a clean, neat and orderly work warehouse/operation. Assists in maintaining warehouse/operation security as per Expeditors’ requirements. Conducts operations in a manner that promotes safety and in accordance with OSHA and other appropriate standards. Must plan and construct a used maintained workplace environment to protect any person from danger. The distribution assistant manager is responsible to make sure the warehouse/department leads without exceptions meet the following tasks Daily Huddles at the start of the shift – All meetings need to be documented and signed by the participating employees. Warehouse appearance – Lead must constantly walk the facility and report any possible hazards on the building. Forklift Checklist: Lead is responsible to make sure all Forklifts are inspected daily at the beginning of their shift, if any hazards the unit must be tagged and reported for service. Dispatched SOP Lead is responsible to understand and enforce at all time the ““Shipping Receiving Dispatching SOP – REV 1.0” Dress Code : Lead is responsible to ensure that everyone on the warehouse follows company policy. All employees need to use steel toe shoes and have a vest while working on the warehouse. Incident Reporting – All hazard or security Incidents must be reported trough the Expeditors Health and Safety web portal. All reports must be submitted the same day the incident occurred. Employee Development Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2. Operations: Availability needed 24/7, Assistant Manager needs to be able to respond for any critical situation, emergency or safety related incident for the Distribution Center Able to communicate on English and Spanish. Assistant manager is responsible to make sure all Inbound and Outbound activities are processed efficiently and meeting Customer SLAs and commitments. Adjustments on the process to be adjusted and implemented as needed to ensure Compliance with all Rules and Regulations and to ensure Customer Satisfaction Basic knowledge of the FTZ environment maintaining a close communication with the FTZ and Brokerage teams Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures Strong Inventory experience and familiarization of all Inventory procedures. Distribution Supervisor need to be able to maintain a healthy Inventory based on consistency on cycle counts. Able to research and identify liability for any claims for damages submitted by our Customers. Periodically audit and verification of processed, modify as needed to ensure all processes are compliance with Customs and with Customer requirements Availability to support other locations and work under stressful situations, transitions and implementations of system and procedures. Financial Excellence Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses.  Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting. Customers Makes introductory contact with new accounts and maintain effective relationships with existing accounts. Addresses the more complex and non-routine customer issues and requests. Coordinates new accounts, gathering all necessary information and assigning accounts Organizational chart. Audits all new account and follows up on responsibilities of the Supervisors to ensure that customer needs have been met. Retention: Assists in following-up on current customers and conducting Quality Management Reviews (QMRs). Directs and controls the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals. Directs and oversees order processing and ensures that data entries on documents such as Delivery Orders and inventory reports are accurate and timely. Makes recommendations to Operations Manager on programs to improve the operation of the customer service function. Interacts with credit and collections personnel regarding payment problems. Reviews records/reports to determine reasons for discrepancies between inventory and stock  control records and recommends remedial actions to resolve discrepancies. Documentation / Reporting: Maintains up-to-date procedures manual. Tracks on-time delivery and other performanc