Document Management Business Analyst - US HYBRID

Job Description: DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com. DXC's Insurance Software and BPS (ISB) help insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. We are hiring a Document Management Business Analyst (BA) who will play a critical role in supporting future Transformation & Transition (T&T) growth projects and ongoing BAU Document Management Savings and Efficiency initiatives. This role focuses on supporting document management operations within Life Insurance and Annuities environments by ensuring the efficient movement of inbound and outbound mail, scanned images, and workflows between vendors, DXC systems, and internal business teams. This position operates as a key middle layer between outsourced mail/document vendors and internal DXC operational business areas. While the actual insurance processing is handled by downstream operational teams, this role is responsible for helping ensure documents and images are received, routed, delivered, and managed accurately and efficiently across the workflow lifecycle. Key responsibilities include: • Vendor Coordination: Acting as the primary liaison between clients and outsourced inbound/outbound mail vendors to ensure smooth operations, document routing accuracy, image delivery, operational readiness, and compliance with service-level agreements. • Client-Facing Role: Engaging directly with clients to gather requirements, support onboarding and transition activities, provide project updates, and resolve issues related to document management operations and workflows. • Transformation & Transition (T&T) Support: Supporting onboarding and implementation activities for new insurance clients by helping establish mail operations, PO Box setups, document workflows, routing rules, vendor coordination, and image delivery processes within required project timelines. • Managed Services & Workflow Coordination: Supporting operational setup activities related to inbound and outbound mail services, vendor-managed mail operations, workflow routing, image delivery, and coordination between vendors and internal DXC business areas. • Process Improvement & BAU Optimization: Driving efficiency, automation, and cost-saving initiatives within document management workflows by identifying opportunities to streamline processes, reduce manual effort, improve turnaround times, and enhance operational performance. • Workflow & Routing Management: Assisting with configuration and optimization of document and image routing workflows to ensure documents are delivered accurately and efficiently to the appropriate operational teams. • Metrics & Reporting: Monitoring operational metrics and reporting related to document management processes, including turnaround times, workflow accuracy, SLA adherence, vendor performance, and process efficiency. • Cross-Functional Collaboration: Working closely with various BPS business areas, vendors, clients, and operational teams to align document management strategies with broader organizational goals and ensure successful project execution. • Stakeholder & Relationship Management: Acting as a bridge between clients, vendors, and internal teams while managing multiple priorities in a dynamic, project-based environment. • Travel Requirements: Traveling within the U.S. to client sites and vendor locations as needed to support project implementation, onboarding activities, and relationship management. Approximately 10% travel may be required. This role requires strong analytical skills, stakeholder management, project coordination abilities, and a process improvement mindset, along with the ability to manage multiple priorities in a fast-paced environment. Essential Job Functions: • Assist in managing business process improvement projects to enhance customer and client experience. • Support onboarding and transition activities for new document management clients and workflows. • Support operational setup activities related to vendor-managed inbound and outbound mail services. • Support the identification of process optimization, automation, and cost-saving opportunities. • Execute process enhancements and workflow improvements under the guidance of senior team members. • Assist with project communication, operational reporting, and metrics tracking. • Collaborate with cross-functional teams, vendors, and clients to ensure project success. • Act as a liaison between internal teams, external vendors, clients, and stakeholders. • Assist in resource allocation, project planning, workflow coordination, and transition management activities. • Learn and apply process optimization methodologies effectively. • Support workflow routing validation, image delivery processes, operational handoffs, and efficiency initiatives. • This role operates in a collaborative, project-based environment supporting both ongoing operational efficiencies and new client implementations for document management services within the