EDU GTM Operations Manager

ABOUT HANDSHAKE Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now: - Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel - Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions - Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders - Build a massive, fast-growing business with billions in revenue   ABOUT THE ROLE Handshake is hiring a GTM Operations Manager to support the Education side of the business. In this high-visibility role, you will partner closely with Sales, Customer Success, Data, Finance, and cross-functional operations teams to help accelerate growth, improve retention, and drive field productivity across our Education partner business. This role is responsible for managing end-to-end operational and systems improvements across the EDU GTM organization. You will lead strategic initiatives that strengthen system design, improve data quality, streamline workflows, and enable more effective decision-making. The ideal candidate brings strong project management, analytical rigor, and hands-on experience supporting Sales and Customer Success processes through Salesforce administration, systems troubleshooting, reporting, and cross-functional execution in a fast-paced environment. You are curious, highly analytical, and comfortable turning complex business problems into scalable operational and technical solutions. You have a strong eye for detail, a systems-oriented mindset, and a track record of leading cross-functional work from problem definition through execution. You are equally comfortable improving processes, translating business requirements into system changes, and delivering insights through reporting, dashboards, and operational analysis. - Partner with Sales and Customer Success to support retention and growth goals through data strategy, operational process design, and reporting - Serve as a primary business partner for cross-functional teams by proactively identifying and addressing process, systems, tooling, and data gaps - Own and improve the quality, completeness, and integrity of data across Salesforce and other GTM systems, including audits, updates, uploads, reconciliations, and ongoing governance across systems of record - Act as a key Salesforce business owner for the EDU GTM organization by identifying system gaps, improving configuration, partnering on automation, and helping ensure the platform scales with business needs - Lead continuous improvement efforts across existing workflows while helping design and implement new processes that improve speed, scale, and automation - Work closely with cross-functional stakeholders to define long-term roadmaps that improve business processes and system workflows, with a strong focus on Salesforce and Gainsight - Translate business needs into scalable operational and technical solutions by gathering requirements, identifying workflow and system gaps, evaluating solution options, and driving implementation - Build and maintain reporting, dashboards, and analytical models that help identify business trends, performance drivers, risks, and opportunities - Support core EDU Operations responsibilities, including help desk request ownership, deal support, partnership with Finance and FP&A on monthly booking closes and related reporting, and recurring business reviews such as QBRs and executive reporting - Drive alignment across stakeholders by communicating clearly, surfacing risks early, and escalating blockers when needed - Build strong, trusted relationships across the EDU GTM organization and broader cross-functional teams   DESIRED CAPABILITIES - Bachelor’s degree in an analytical field such as Business, Economics, Finance, Mathematics, Statistics, or a related discipline - 3+ years of experience in a highly analytical or operations-focused role, ideally within Sales Operations, Revenue Operations, Customer Success Operations, or a similar function at a fast-growing company - Strong Salesforce experience, including hands-on work with reports and dashboards, custom report types, calculated fields, flows or other automation, page layouts, permissions, and overall platform capabilities - Experience serving as a business-facing Salesforce owner or administrator, with the ability to translate business needs into scalable system and process solutions - Experience administering or supporting GTM systems and integrations such as Salesforce, Gainsight, MixMax, or similar tools - Strong experience supporting GTM teams through process improvement, systems management, reporting, and cross-functional project execution - Advanced proficiency in Excel, with experience in BI and reporting tools such as Looker, Tableau, Hex, or similar platforms considered a plus - Working knowledge of SQL is a plus, along with the ability to manipulate, analyze, and translate large data sets into actionable insights - Experience with business analysis, including gathering requirements, documenting current and future state, evaluating solutions, managing change, and communicating recommendations to stakeholders - Ability to independently manage complex analytical and operational work with a high degree of accuracy and attention to detail - Strong written and verbal communication skills with the ability to influence across teams and levels   EXTRA CREDIT - Salesforce certification and experience building or improving automation, data quality processes, and end-to-end workflows within Salesforce - Experience thriving in a fast-paced environment and ramping quickly across new projects and business challenges - Proactive, self-directed working style with the ability to execute effectively with high-level guidance and minimal oversight - Experience supporting GTM teams through Deal Desk or CPQ processes - Experience implementing or supporting GTM tooling and workflows - Experience partnering closely with senior leaders in a SaaS B2B business   PERKS Handshake delivers benefits that help you feel supported—and thrive at work and in life.   The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend 📚 Growth: Learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.