Electronic Health Record Specialist

IHMS USA, Inc. provides medical services to some of the world’s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world. Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations. We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That’s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support. For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit: www.ihmsusa.us . This position is contingent on contract award. The Electronic Medical Record Specialist is responsible for the creation, maintenance, protection, accessibility, and compliant exchange of patient medical records within an Electronic Health Record (EHR) environment that meets contract, privacy, records-management, and information-security requirements. The role supports accurate patient recordkeeping through initial and ongoing employee training, secure storage and retention, required reporting, lawful disclosure, interoperability with government-required interfaces, and timely response to authorized data and documentation requests. The position also supports continuity of care during patient transfer, release, or other transitions by ensuring required record content is complete, accessible, and handled in a secure and confidential manner.  Key Responsibilities: Utilize and support an Office of the National Coordinator for Health Information Technology certified Electronic Health Record system for patient encounters and medical record management.  Maintain the Electronic Health Record environment in a manner that supports required interoperability, including connectivity to required government interfaces and transmission of medical record information in the required format.  Maintain external Electronic Health Record interfaces in coordination with external medical support organizations and support continuity of system connectivity.  Ensure the Electronic Health Record system provides remote access, required accounts, and data accessibility for authorized government health authority personnel and other authorized users.  Ensure all users receive initial and ongoing training on how to use the EHR   Serve, as assigned, as a primary or secondary point of contact for Electronic Health Record data requests, reporting requests, required queries, and system access coordination.  Create and maintain a separate patient medical record, apart from any social record or case file, and ensure records are complete, accurate, current, and readily accessible for authorized use.  Maintain patient records in a secure environment and in accordance with required retention, storage, confidentiality, and records-lifecycle controls.  Process and support lawful medical record disclosures and requests in compliance with the Health Insurance Portability and Accountability Act, Confidentiality of Substance Use Disorder Patient Records requirements, and other applicable federal and state requirements.  Respond within required timeframes to authorized requests for reporting, documentation, medical information, and other data required for audits, inspections, complaint investigations, litigation, congressional inquiries, and other official actions.  Support patient transfer and continuity-of-care workflows by ensuring that required medical records, transfer summaries, medications information, precautions, and related documentation are complete and transmitted in the required manner.  Support health record workflow requirements tied to patient intake, daily tracking of requests for health care, and required documentation within the health record.  Support Electronic Health Record configuration or workflow requirements that add required data fields, prompts, and tracking elements for screening, assessment, and follow-up processes when directed by the contract or applicable policy.  Ensure Electronic Health Record solutions and related services comply with applicable information-security, privacy, accessibility, and architecture requirements, including encryption, cloud environment, and government certification requirements.  Protect sensitive information by restricting access to authorized personnel only, documenting unauthorized access or attempted access, and reporting security incidents within required timeframes.  Support records-management obligations by following approved retention schedules, preventing unauthorized destruction or removal of records, and supporting required records plans and return of records at contract closeout.  Support language access for patient-facing record and communication processes through professional in-person, telephonic, or video interpretation and translation services, bilingual personnel, or other contract-permitted methods.  Complete required information-technology security, cybersecurity awareness, unauthorized