Engineer, Storage Engineering

Overview Job Purpose The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives. Responsibilities Provide L2 support for all disk storage related issues across the enterprise  Respond to and assist in production operations in a 24/7 environment  Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis Participate in an on-call rotation for after-hours support based on escalations  Provide technical analysis, resolve problems, and propose solutions Participate as a resource for project driven initiatives Identification and automation of manual tasks using scripting and application development Knowledge and Experience Mid-level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade.  Deep understanding of SCSI, NFS and SMB protocols Disk Storage configuration management experience Hands on experience with storage-based replication technologies Automation tools  Strong speaking and written skills Top-tier critical thinking and problem-solving skills  Ability to work in a service-oriented team environment  Project Management, organization, and time management  Customer focused and dedicated to the best possible user experience  Able to communicate effectively with both technical and business resources  #LI-JM1 ---------- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.