Enterprise AI Tools Administrator

Overview Company Overview  Founded in 2019, Apex Service Partners, LLC (“Apex” or the “Company”) is the industry and nationwide leader in residential home services. Apex focuses on serving the HVAC, plumbing, and electrical needs of homeowners in over forty states across the country. Apex has grown to +100 locations with +11,000 team members and +$2.5 billion in annual revenue.  The company is the largest competitor in this fragmented industry consisting of small founder-owned businesses. The Company has a dual strategy of growing via high-frequency acquisitions (over 225 closed by the Company to date) and aggressive organic growth initiatives, including sophisticated marketing, differentiated talent acquisition and green-fielding new trades and locations. From the onset, the Company’s leaders have focused on building out a robust internal infrastructure to ensure scalability and better win in local markets around the country with the strongest brands and tactics. The team at “Partner Services”, the centralized support team for the Company, comprises nearly 100 hard-working, collegial team members who are focused on the success of operations across the country. The Company recently received a new round of equity investment totaling $3.4B and recently closed a debt refinancing in excess of $3.0B.  Job Description – Enterprise AI Tools Administrator  Mission of the Role:  The Enterprise AI Tools Administrator will play a critical role in the future of Apex Service Partners by serving as the primary owner of the Company’s enterprise AI platform ecosystem. This individual will lead day-to-day administration of Apex’s AI toolset — anchored by Claude Enterprise (Anthropic), and inclusive of Microsoft Copilot, OpenAI ChatGPT Enterprise, and Google Gemini for Workspace — ensuring these platforms are deployed, governed, and continuously optimized to deliver maximum value to Apex team members across the country.  Reporting to the CIO, this role sits at the intersection of IT administration, information security, change management, and AI enablement. The Enterprise AI Tools Administrator ensures that Apex’s AI investments are operationally sound, cost-controlled, compliant, and adopted effectively — from the front-line technician in the field to the executive team at Partner Services.  Successful candidates must have hands-on experience administering enterprise SaaS platforms, a curiosity and fluency with generative AI tools, and the ability to translate technical platform capabilities into practical, business-driven outcomes in a fast-growing, acquisition-oriented company.  Responsibilities and Experience:  Job responsibilities include:  Serving as the primary administrator for Apex’s Claude Enterprise console, including managing the Admin Console configuration, SSO/SAML 2.0 and SCIM provisioning, role-based access control (Primary Owner, Admin, and Member roles), workspace management, and seat allocation across standard and premium tiers.   Administering Microsoft Copilot (M365), OpenAI ChatGPT Enterprise, and Google Gemini for Workspace in parallel — managing provisioning, policy configuration, connector/plugin governance, and license optimization across all four platforms.  Owning the Compliance API and audit log infrastructure for Claude Enterprise, enabling real-time programmatic access to usage data and customer content for continuous monitoring, automated policy enforcement, and regulatory reporting.   Managing organizational spend controls across all AI platforms — setting spending limits at the organization and individual user level, monitoring consumption against budget, and providing chargeback/showback reporting to department leaders.  Configuring and maintaining data governance and security controls across all AI platforms, including IP allowlisting, session security policies, data retention configuration, zero-data-retention (ZDR) addenda where applicable, and integration with existing DLP and SIEM tooling.   Maintaining an approved connector and MCP (Model Context Protocol) server registry for Claude Enterprise, routing new integration requests through IT governance processes, and configuring admin-managed Skills and workflow packages for organization-wide deployment.  Tracking and reporting on AI platform adoption metrics — including active users, department penetration, feature usage, and productivity indicators — via admin dashboards and APIs, and delivering regular reporting to IT leadership and business stakeholders.   Owning onboarding workflows and user enablement programs for all AI platforms, including coordination with HR and department leads to launch new users, build training materials, and drive adoption among field and back-office team members.  Managing the integration of AI platforms into the broader Apex technology stack — including coordinating with the IT Infrastructure, Enterprise Applications, and Cybersecurity teams to ensure AI tool access complies with network, identity, and security standards.   Supporting the M&A integration process by onboarding acquired company team members onto Apex’s AI platform stack in an aggressive yet risk-controlled manner, in alignment with the broader IT integration playbook.  Staying current on developments across the generative AI platform landscape, evaluating emerging capabilities and new tools, and providing informed recommendations to IT leadership on platform evolution, consolidation opportunities, and new use cases.   Serving as the primary point of contact for AI platform vendors (Anthropic, Microsoft, OpenAI, Google), managing support escalations, participating in vendor roadmap reviews, and advocating for Apex’s feature and configuration needs.  Requisite Skills and Experiences include:  Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field required.  3–6+ years of experience in enterprise SaaS administration, IT