Event Staff

REPORTS TO: Event Supervisor/ Manager FLSA STATUS: Hourly Non-Exempt Position: Usher/Ticket Taker POSITION SUMMARY Part-time event based only This position works all ticketed events and some non-ticketed events. USHER/TICKET TAKER JOB DESCRIPTION Ticket Takers – Entry Doors · Listen attentively to Guests’ questions, concerns or suggestions and be prepared to answer their questions. · Inspect your assigned area and report all defective equipment or hazardous conditions immediately to your Supervisor. · Greet each Guest with a smile and encourage them to enjoy their visit to our facilities. · Courteously request that each Guest hold his or her own ticket. · Check tickets carefully upon Guest entry at the doors, to ensure valid date, time, event number and ticket stock. Do not allow anyone without a valid ticket or credential to enter the facility. · Scan/tear tickets and return the appropriate portion to the Guest. · Communicate via radio to control access for employees, media, VIP’s and participants. · While collecting tickets or checking credentials and pass lists, answer any questions that Guests have pertaining to the facility. · Report all intoxicated or disruptive fans outside the doors to security. · Screen for bottles and cans at all entry gates. · Direct disabled Guests to the proper entrances. · Report all Guest and employee injuries to your Supervisor and EMS immediately. · When necessary- count your ticket stubs after the Supervisor closes your door. Ushers - Seating Areas · Listen attentively to Guests’ questions, concerns or suggestions and be prepared to answer their questions. · Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the gates, and report any problems to a Supervisor. · Please note the locations of the nearest restrooms, drinking fountains, telephone and concession stands. · Face the incoming Guests (not the floor) while standing at the top of your section. · Greet and assist Guests and answer any questions that arise. · Check tickets for valid date and seat location; direct or escort Guests to the proper location. · Direct and escort Guests with ticket problems to Customer Service. · Constantly scan the seating areas for any injuries that may result from a puck going into the seats, a slip and fall, fighting, etc. · Scan your assigned area for cans, bottles, and any alcohol related problems. · Be alert for any objects being thrown from the seating areas and from areas above your area. · Discourage Guest movement back into the seating areas during play; allow Guests to move during a break in the action. · Watch for seat jumpers to protect the integrity of the tickets. · Prevent Guests and vendor from blocking walkways and aisles. · Direct guests to the designated smoking areas. · Direct and control the exiting of Guests in the event of an emergency evacuation. · Report any incidents to your Supervisor, and complete an incident report, if necessary. · Report any medical emergencies to a Medical Team Member, and assist them in completing an incident report, if necessary. · Thank Guests for attending the event and conduct a thorough search of your assigned area for any items left behind. · Turn in all lost and found articles to the Information desk.