Experience Partner 4

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Public-Facing Job Title: Experience Partner 4 Summary Description At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone is not enough to drive change, our skilled digital experience agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently. This role sits within the Granicus Experience Group (GXG), our digital experience agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our government and destination customers better connect with the communities they serve. We discover better insights, build better experiences, and achieve better outcomes. The Experience Partner 4 is a senior-level, strategic role responsible for managing enterprise-level customer relationships in the Federal market and leading the full customer lifecycle—from pre-sales strategy and program activation through long-term delivery and success. This role is pivotal in aligning customer goals with Granicus’ strategic vision, developing scalable consulting frameworks, and influencing internal service innovation. The Senior Experience Partner also serves as a public-facing thought leader in the Federal market and an internal mentor, driving excellence across the Experience Partner team. What Your Impact Will Look Like How We Show Up to Work: · Demonstrate a polished, professional relationship with colleagues and customers. · Assume positive intent. · Be collaborative. Create space for and be open to different expertise and experiences. · Be dependable and reliable for our customers and our colleagues. · Be organized and manage your own workload. · Be proactive. Be willing to jump in, not wait to be told. · Be willing to try something new, not dependent on documented examples. · Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues. · Be open to feedback. Listen with the same passion with which you want to be heard. · Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know. · Choose courage over comfort. Essential Function · Lead strategic engagements with high-profile Federal enterprise customers, with account sizes often ranging from $4 - $6M in recurring revenue. · Drive cross-functional teams during pre-sales discovery, solutioning, and executive-level proposal development. · Oversee complex, multi-phase program delivery and ensure cross-functional alignment across Granicus teams, including GXG, Implementation, Product, Engineering and Support. · Develop and implement scalable consulting frameworks for team-wide adoption. · Conduct executive business reviews and long-term transformation planning. · Identify and drive strategic upsell and cross-sell opportunities. · Represent Granicus in public forums, panels, and thought leadership events. · Mentor Experience Partners and contribute to internal capability development. · Translate customer insights into product and service innovation recommendations · This position requires availability to travel to on-site Federal customer meetings. Candidates must be U.S. citizens based in the Washington, DC area. You Will Love This Job If You Have Knowledge/Skills/Abilities Expertise in customer experience, digital transformation, public sector consulting, and enterprise digital communications program management. · Demonstrated experience with Federal government operations, procurement, and policy environments. · Deep understanding of strategic account management and customer lifecycle frameworks. · Exceptional strategic thinking and executive communication skills. · Strong facilitation, negotiation, and public speaking abilities, including content development to support. · Proficiency in CRM, analytics, and project management platforms. · Ability to manage large-scale portfolios and influence organizational direction. · Ability to lead cross-functional teams and drive alignment acr