Facility Manager

Job Title Facility Manager Job Description Summary Position Summary: The purpose of this position is to provide leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. The Facilities Manager is charged with the day-to-day implementation of policies, procedures, programs and workplace services delivery that provides a well-managed and well-maintained building. An emphasis of this role is placed on a positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination with the client's goals and objectives. This position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations. Job Description Essential Responsibilities:   Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives  Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing  Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties  Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)  Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required  Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex.  Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans  Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives  Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives  Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff  Thoroughly familiar with the management contract and all requirements contained therein  Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims, as required  Key Competencies:   Communication Proficiency (oral and written)  Technical Proficiency  Problem Solving/Analysis  Leadership  Teamwork Orientation  Relationship Management  Financial Management  Education:   Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required  Important Experience:   A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required  Experience in leasing, construction, engineering and all facets of property operation and building management preferred  Experience with critical system environments desired  Experience in the development and implementation of programs to drive out cost inefficiencies preferred  CMMS/Work Order Management experience preferred  Additional Qualifications:   Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred  Ability to read and understand construction specifications and blueprints  Proficient in understanding management agreements and contract language  Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint)  Strong discipline of financial management including financial tracking, budgeting and forecasting  Knowledge of Financial Systems (Yardi a plus)  Skilled in Building Management Systems maintenance and monitoring  Work Environment:   This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.  Physical Demands:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.  AAP/EEO Statement:   C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.