Federal Critical Operations Technician I

The Federal Critical Operations Technician I (COT) is responsible for installing, repairing, and maintaining electrical, mechanical, and plumbing/piping systems and controls throughout the facility. This role monitors building operations and performs routine assessments of system performance. Responsibilities include conducting tests, rounds, and data analysis to ensure equipment functions properly. The technician also supports customers on the Data Center floor, both in person and via phone, by installing equipment, managing service tickets, escalating alerts, and assisting with hardware, software, and operating system tasks. This role is onsite, supporting a 24/7/365 data center environment and is not eligible for remote or hybrid work. Responsibilities: Apply technical knowledge and company policies to tasks involving electrical and mechanical systems. Perform preventive maintenance on mechanical and electrical equipment; monitor and adjust systems to ensure proper operation. Provide remote hands and eyes support for customers. Assist with hardware/software configuration and installation of suite walls, cage materials, ladder racks, fiber trays, cabinets, cabling, and customer equipment per provisioning documentation and procedures. Install and repair mechanical and electrical equipment; support team members with major repairs. Process work orders for preventive and corrective maintenance; coordinate with supervisor or team lead to obtain necessary tools and equipment. Create and update tickets in the ticketing system for customer requests, facility issues, and system alerts. Operate and monitor critical and non-critical systems to ensure safe and compliant performance. Respond to building emergencies and customer requests. Follow safety protocols for handling hazardous materials. Use the Change Management Process to obtain maintenance approvals and document work using QTS systems. Perform other duties as assigned. Basic Qualifications: Two or more years of technical training, military experience, or equivalent work experience. Background in electrical and mechanical systems. Proficiency in Microsoft Office Suite, Copilot, Outlook, and web-based applications. Must be eligible for security clearance up to TS/SCI with CI polygraph. U.S. citizenship is required due to federal contract obligations Preferred Qualifications: Deep understanding of HVAC (Heating, Ventilation, and Air Conditioning systems), generators, transformers, switchgear (equipment that controls, protects, and isolates electrical equipment), UPSs (Uninterruptible Power Supplies), STSs (Static Transfer Switches), PDUs (Power Distribution Units), air-cooled chillers, CRAHs (Computer Room Air Handlers), CRACs (Computer Room Air Conditioners), fire suppression systems, DCIM (Data Center Infrastructure Management), network switches ), and fiber connections. Experience writing or using MOPs (Methods of Procedure), SOPs (Standard Operating Procedures), EOPs (Emergency Operating Procedures), coordinating vendors, and documenting work thoroughly in a CMMS (Computerized Maintenance Management System), DCIM (Data Center Infrastructure Management), or BMS (Building Management System) environment. Experience with NFPA 70E, OSHA 10, OSHA 1910.147 LOTO, EPA Section 608 Schneider Electric Data Center Certified Associate. One or more years of experience in a data center, NOC, or similar environment. Active TS/SCI clearance with CI polygraph. Knowledge, Skills, and Abilities: Strong customer service and interpersonal skills; able to work across all organizational levels. Ability to analyze system operations, identify issues, and take corrective action. Effective written and verbal communication skills. Team-oriented with the ability to collaborate effectively. Ability to pass job-related assessments based on defined criteria and timelines. See above. Ability to learn and apply job-related knowledge within established guidelines. Physical requirements include frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting (10-50 lbs. regularly; heavier lifting with assistance or equipment). Total Rewards: This role is eligible for a competitive benefits package, including: Multiple advancement paths and career growth opportunities Medical, dental, and vision insurance Life and disability insurance 401(k) retirement plan Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Paid time off (PTO) and paid holidays Paid volunteer days Employee Assistance Program (EAP) Tuition assistance Parental leave Military leave assistance QTS scholarship program for dependents Wellness program Other company-sponsored benefits This position is bonus-eligible In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in Virginia. Please note that this information is provided for those hired in Virginia only, and this role is open to candidates outside of Virginia with compensation that aligns with your location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. The estimated pay range for this role, if based in Virginia, is: $35.47 - 54.25 Please note that this information is provided for those hired in Virginia only, and this role is open to candidates outside of Virginia with compensation that aligns with your location.  The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company ben