FI Program Manager

Overview Job Title: FI Program Manager                            Location:  NYC, Bronx, SI or Floral Park      Reports to: Assistant VP of Self-Direction               Department:  Self Direction                                          FLSA/Status:  Exempt/FT The FI Program Manager is responsible for managing a caseload of individuals receiving Self-Directed Services and ensuring full compliance with OPWDD regulations. This role requires timely oversight of documentation, fiscal accountability, and proactive stakeholder engagement, with performance measured through defined key performance indicators (KPIs). Our industry-leading benefits include: 401(k) Dental Insurance Flexible schedule Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Responsibilities Caseload Management Maintain oversight of assigned caseloads to ensure completion of required reviews Ensure high levels of documentation completeness and accuracy Promote positive participant and family satisfaction outcomes Life Plan & Team Meetings Participate in Life Plan meetings and interdisciplinary team discussions Ensure documentation reflects alignment with FI and OPWDD requirements Communicate identified issues or concerns to appropriate stakeholders in a timely manner Stakeholder Communication & Coordination Maintain consistent and professional communication with families, brokers, and internal departments Ensure all communications are documented accurately Support strong stakeholder relationships and satisfaction Documentation Review & Compliance Oversight Review and process all required documentation (Life Plans, LCED, DDP2, etc.) Ensure documentation meets compliance and quality standards Identify and address deficiencies to maintain regulatory compliance Support audit readiness and successful audit outcomes Fiscal Oversight (Invoices & Time Review) Identify and resolve discrepancies Ensure adherence to approved budgets and financial guidelines Staff Action Plans, Monthly Notes & Broker Documentation Review and approve Staff Action Plans and supporting documentation Ensure all documentation is complete, accurate, and compliant prior to approval Monitor trends and recurring issues and implement corrective actions Broker Oversight Maintain regular collaboration with brokers to support participant needs Monitor broker performance for adherence to service expectations and guidelines Address performance concerns and document interactions Compliance Monitoring & Issue Resolution Identify, report, and address compliance concerns Support corrective action efforts and resolution of non-compliant items Medicaid Eligibility Monitoring Monitor Medicaid eligibility status for assigned caseload Address issues impacting eligibility and service continuation Maintain accurate tracking of Medicaid-related requirements Participant & Family Engagement Maintain ongoing engagement with participants and families Respond to inquiries and concerns in a professional and timely manner Document all interactions Support high levels of satisfaction and service quality General Responsibilities Complete assigned tasks and responsibilities in alignment with program expectations Participate in required trainings and professional development Contribute to program goals, quality improvement initiatives, and team success Competencies Strong interpersonal, communication, and organizational skills Advanced knowledge of OPWDD regulations High attention to detail and accuracy Ability to manage multiple priorities in a fast-paced environment Strong analytical and problem-solving skills Proficiency in Microsoft Office; experience with EVERO and Adobe Sign preferred Qualifications Bachelor’s degree in health or human services or related field required Minimum of 2 years’ experience in OPWDD system Minimum of 1 year of experience with Self-Directed Services The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today! #IND-CFSAD Pay Range USD $66,300.00 - USD $66,300.00 /Yr.