Field Service Engineer

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. What we need   Symbotic   is   seeking   a Field   Service   Engineer   to   support the   performance,   reliability,   and availability of our automated micro-fulfillment and material handling systems in live customer environments. This hands-on, customer-facing role requires strong electro-   mechanical   troubleshooting skills, operational   awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms. The   ideal   candidate   is   a   proactive   problem   solver   who   thrives   in   a   fast-paced   environment, takes ownership of technical challenges, and partners effectively with customers and internal teams to maximize system uptime and operational performance.   What   we   do   The   Micro-Fulfillment Operations   organization   is   responsible   for   supporting,   maintaining , and   optimizing   Symbotic's   automated fulfillment systems   located   within our customers' retail   stores. Our team works directly in live operational   environments to ensure systems   operate   safely, efficiently, and reliably while   enabling   customers   to   meet their fulfillment goals. Field Service Engineers serve as the frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers,   operations   teams,   and   engineering   partners   to   drive   continuous   improvement and deliver an exceptional customer experience.   What   you’ll   do   Monitor   system   performance,   alarms,   operational   metrics,   and   reliability   trends across assigned customer locations.   Analyze recurring issues   and lead structured root cause investigations   using methodologies such as 8D problem solving.   Serve as the primary technical   escalation point for complex equipment, controls, software, and system performance issues.   Partner   with   Hardware,   Software,   Systems   Engineering,   and   Operations   teams   to   identify   and implement corrective actions.   Provide advanced troubleshooting support for PLC-controlled systems, robotics, conveyors, controls, and automated equipment.   Develop   and   execute   reliability   improvement   initiatives   that   increase   system   uptime and operational efficiency.   Support customer   communications   during significant operational events and system disruptions.   Review   maintenance   activities   and   system   data   to   identify   opportunities   for continuous   improvement.   Mentor   technicians   and   support   technical   training   initiatives   across   the   network.   Assist   with site launches, upgrades, process improvements, and network-wide operational initiatives.   Maintain   technical   documentation,   reliability   reports,   and   maintenance   records.   Ensure   compliance   with   all   safety   standards,   policies,   and   procedures.   Ensure   compliance   with   OSHA,   LOTO,   electrical   safety,   machine   guarding,   conveyor   safety,   and   Symbotic   safety standards.   What   you’ll   need   Bachelor’s degree in Electrical Engineering , Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field.   Minimum   of   2   years   of   hands-on   experience   supporting   automated   systems   in   warehouse, distribution, manufacturing, or material handling environments.   Advanced   experience   troubleshooting PLCs, HMIs, conveyors, robotic systems, and electro-mechanical   equipment.   Advanced   ability to   diagnose   and repair   electrical   circuitry, control   panels, motors, sensors, and automation hardware.   Experience   supporting   live   operational   environments   where   equipment   uptime directly   impacts   production or fulfillment operations.   Strong   understanding   of   preventive   maintenance,   breakdown   response,   and equipment recovery procedures.   Proven   ability   to   lead   technical   discussions   and   maintain   professionalism   in   customer-facing and high-pressure operational situations.   Working   knowledge   of   CMMS   systems   and maintenance   documentation   practices   required .   Familiarity with   lockout/tagout procedures, electrical   safety practices, machine guarding, working at heights, and conveyor safety standards.   OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications are a plus.   Ability to   travel   regionally within   Massachusetts   (30–40%)   and occasionally across North America to support training and technical initiatives.   Our   Environment   There will be steep stairs to climb into the structure.      You will regularly be near railings that are high off the ground.      Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 0° F to 80° F Fahrenheit.      If the site location is in construction, you will   be required   to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).     Frequent ability to   safely and efficiently lift items weighing   up to 50lbs and move items weighing up to 80lbs.     Stand/walk for up to 10-12 hours and is   frequently   required   to walk and reach with hands and arms.      The employee   is routinely required to   work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.      Must be capable of occasional