Field Service Technician

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. W hat we need   Symbotic   is seeking a Field Service Technician to support the performance, reliability, and availability   of   our   automated   micro fulfillment   and   material   handling   systems   in   live   customer environments. This hands-on, customer-facing role requires strong mechanical and electrical troubleshooting skills, operational awareness, and the ability to diagnose and resolve issues   across   robotic,   conveyor,   and   automated   equipment   platforms.   The   ideal   candidate   is   a   proactive   problem   solver   who   enjoys   working   in   a   fast-paced   environment,   takes   ownership   of technical   challenges,   and   collaborates   effectively   with   customers   and   internal   teams   to   ensure safe operations and maximize system uptime.   What   we   do   The Micro-Fulfillment Operations organization   is responsible for   supporting,   maintaining , and   optimizing   Symbotic's   automated   fulfillment   systems   located   within   our   customers'   retail   stores. Our team works directly in live operational environments to ensure systems   operate   safely, efficiently, and reliably while enabling customers to meet their fulfillment goals. Field Service Engineers   serve   as   the   frontline   technical   experts,   providing   troubleshooting,   maintenance,   and operational support while collaborating closely with customers, operations teams, and   engineering   partners   to   drive   continuous   improvement   and   deliver   an   exceptional   customer   experience.   What   you’ll   do   Perform   preventive,   corrective,   and   breakdown   maintenance   on   automated   systems including robotic bots, conveyors, lifts, motors, sensors, and material handling   equipment.   Troubleshoot   and   repair   PLC-controlled   systems,   electrical   circuits,   control   panels,   HMIs, and electro-mechanical components in live production environments.   Respond   to   equipment   faults   and   operational   disruptions   by   diagnosing   and   resolving failures involving conveyors, robotics, motors, drives, sensors, and other automated hardware   to   quickly   restore   system   functionality   and   minimize   operational   downtime.   Execute   inspections,   adjustments,   component   replacements,   and   equipment   repairs.   Monitor   system   performance,   alarms,   logs,   and   operational   data   to   identify   recurring faults and equipment reliability concerns.   Support   daily   operational   activities   and   partner   closely   with   customers   to   maximize system uptime, productivity, and overall operational performance.   Escalate   complex   technical   issues   to   Field   Service   Engineers   and   engineering   teams   as needed to support   timely   resolution and minimize operational impact.   Partner   with   Hardware,   Software,   Systems   Engineering,   Operations,   and   site   leadership teams to restore and stabilize system performance.   Read   and   interpret   electrical   schematics,   controls   diagrams,   and   mechanical   drawings   to troubleshoot complex automated systems safely and efficiently.   Support   training   programs,   technical   initiatives,   and future   site   go-live   activities   as   a developing subject matter expert.   Maintain   maintenance   records,   repairs,   and   troubleshooting   documentation   within CMMS and internal reporting systems.   Ensure   compliance   with   OSHA,   LOTO,   electrical   safety,   machine   guarding,   conveyor safety, and   Symbotic   safety standards.   What   you’ll   need   Associate   degree,   technical   certification,   or   equivalent   hands-on   experience   in   Electrical Engi neering,   Electro-Mechanical   Technology,   Mechatronics,   Automation   Technology,   or a related technical field,   OR   Minimum   of   2   years   of   hands-on   experience   supporting   automated   systems   in warehouse, distribution, manufacturing, or material handling environments.   Experience   troubleshooting   electromechanical   equipment.   Ability   to   diagnose   and   repair   electrical   circuitry,   control   panels,   motors,   sensors,   and automation hardware.   Experience   supporting   live   operational   environments   where   equipment   uptime   directly   impacts   production or fulfillment operations.   Understanding   preventive   maintenance,   breakdown   response,   and   equipment   recovery   procedures.   Ability   to   lead   technical   discussions   and   maintain   professionalism   in   customer-facing and high-pressure operational situations.   Working   knowledge   of   CMMS   systems   and   maintenance   documentation   practices   preferred .   Familiarity   with   lockout/tagout   procedures,   electrical   safety   practices,   machine guarding, working at heights, and conveyor safety standards.   OSHA,   NFPA   70E,   electrical   safety,   or   vendor-specific   automation   certifications   are   a   plus.   Ability   to   travel   regionally   within   Massachusetts   (30–40%)   and   occasionally   across   North America to support training and technical initiatives.   Our   Environment   There will be steep stairs to climb into the structure.      You will regularly be near railings that are high off the ground.      Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 0° F to 80° F Fahrenheit.      If the site location is in construction, you wil