Field Services Engineer II

Crane Aerospace and Electronics  has an exciting opportunity for a Field Service Engineer II  at our  Burbank, CA   location. About Crane: Crane Aerospace & Electronics  supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics! Job Summary:   The Field Service Engineer II works under limited supervision and applies established procedures to maximize product performance by addressing and resolving product issues efficiently, ensuring customer satisfaction. This role involves participating in engineering design reviews, testing of products, supporting accident investigations, providing technical support and training for end users, and mentoring internal resources. The Field Service Engineer II also plays a key role in new product integration, certification efforts, and continuous improvement initiatives .     Essential Functions:   Respond to and troubleshoot technical inquiries from Airline and Original Equipment Manufacturer (OEM) customers, ensuring timely and effective resolution   Develop and deliver training materials for end users, providing both onsite and offsite training to customers   Conduct detailed failure analyses, prepare comprehensive reports, and communicate findings to relevant stakeholders     Conduct new product Ent ry into Service (EIS) programs   Conduct in-service evaluations, aircraft certification, and integration testing, including directing on-wing tests, monitoring and resolving complex technical issues, and providing feedback to design engineers   Support flight safety investigations, including accident investigations, preparing detailed reports, and managing inter-company communications   Develop, mentor and   coach internal resources     Maintain   general   knowledge of CFR, FAR, SFAR’s   (Federal Aviation Regulations)   Maintain   general   knowledge of outside agencies such as FAA, NTSB, ICAO,   JAA, EASA, and their services   Support   Product Development Phase   ( PDP) Process     Participate   Critical   Design Review   ( CDRs ), and   Program Design Review   ( PDRs)   Any other task assigned by supervisor or management   Eligibility Requirement:  This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).   Non-Essential Functions:   Participate in various industry symposi ums, conferences and meetings   B uild and maintain va rious Product Support databases     Minimum Qualifications:   Experience :  2+   years relevant work experience   Knowledge :   Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements;   Working knowledge of aircraft and shop level maintenance; Working knowledge of MS Projects ; W orking knowledge of Failure Reporting, Analysis and Corrective Action System (FRACAS) ;   Knows and applies advanced concepts, practices and procedures of   assigned product or program;   Familiar with a variety of the field's conc epts, practices, and procedures   Skill s/Abilities :   Proficient with MS Office including Word, Excel, PowerPoint and Outlook ;   Demonstrated   ability to plan and accomplish goals based on experience and judgment; Excellent written and verbal communication skills;   Ability to establish and maintain effective working relationships with internal staff and outside professionals   Education/Certification :   BA or BS   Degree in Electrical Engineering, Electronics, or related technical discipline ; OR   Associate's Degree from a two-year college   &   10 + yea rs   of relevant work experience    Eligibility   Requirement :   Driver's License required;   FAA sensitive positi on – may be subject to a government security investigation to verify eligibility for acc ess to classified information; M ay be subject to random drug screens   Eligibility Requirement:  This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR). Preferred Qualifications:   FAA Certified Repairman (Airframe & Powerplant license)    Foreign language knowledge    Experience working in other cultures and customs    Knowledge of Microsoft   Access and Visio; Experience with Minitab   Working Conditions:   Travel   may be   required up to   45 % - must have no travel restriction Standard office environment:   Work requires substantial visual con centration on detail   May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes   May have special circumstances that require work at night   on weekends,   or on   holidays; M ay need to be available by phone after work hours   Working conditions are normal for a manufacturing and aircraft maintenance   environment   Manufacturing operations may require the