Financial Services Representative

The Financial Services Representative (FSR) is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The FSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement. Compensation   $16 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.   Why Join World :   Strong growth   opportunities   – Many of our leaders, including executives, started in this role   Promote-from-within culture   –   A large percentage   of team members advance into leadership roles   Performance-based earnings   – Bonus opportunities tied to branch results   Comprehensive benefits for all stages of life   – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support   Retirement and time off   – 401(k) with company match, paid holidays, and vacation time   Community focus   – Paid volunteer time and a strong commitment to giving back   Work-life balance   – Predictable   schedules with a focus on time outside of work   About World Finance :   World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1, 0 00 branches across 16 states, we are committed to serving the communities where we live and work.   Essential Duties and Responsibilities:   Drive and close loan sales by taking applications, explaining terms, and asking for the business    Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment    Manage delinquent accounts by securing payments and setting payment arrangements    Contact approved, pending, and former borrowers to drive loan volume and   identify   opportunities for   additional   financial products and services    Prepare individual tax returns, gather and review required documentation, and   assist   customers with tax-related questions in compliance with company policies and applicable regulations    Assist   customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution    Process payments, account updates, tax-related documentation, and document all activity in company systems    Maintain   accurate   and compliant records, including   timely   credit denial letters and   required   tax documentation    Handle and balance cash, and complete required bank runs to deliver deposits    Follow company policies, procedures, and regulatory requirements    Complete required training and meet performance expectations for sales, collections, tax preparation, and account management   Basic Requirements :   High school diploma or equivalent   Valid driver’s license, reliable transportation, and current insurance   Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation   Ability to obtain required insurance licensing   Experience & Skills :   Experience in sales, customer service, collections, or account management   with measurable results   Proven ability to handle   high-volume calls and difficult customer conversations   Track record   of meeting or exceeding   goals in a fast-paced environment   Strong communication , problem-solving, and organizational skills   Basic computer skills   with   accurate   and consistent   data entry   Preferred Backgrounds :   Experience in   banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles   is   preferred.   Physical and Environmental Requirements :   Office   based role with standard lighting and noise levels     Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be   required   based on business needs   Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities   Occasional light lifting, pushing, or pulling of office materials ( generally up   to 30 pounds)   Ability to perform computer work, handle documents, and communicate information effectively   Fast   paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking   Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically   May   assist   with general office upkeep to   maintain   a professional environment   Occasional local travel to   offsite   locations   and banks   as   required   for business purposes   Disclaimers:   World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities   in accordance with   the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.   The duties and responsibilities listed abov