Financial Services Representative (Bilingual)

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek’s Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We’re an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you’re the face of World Finance – empathizing, empowering, and engaging with our customers. Summary:  The Financial Services Representative (FSR) is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The FSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement.  Compensation   $16–$17 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.  Bilingual in English and Spanish required Why Join World:   Strong growth opportunities  – Many of our leaders, including executives, started in this role  Promote-from-within culture  – A large percentage of team members advance into leadership roles  Performance-based earnings  – Bonus opportunities tied to branch results  Comprehensive benefits for all stages of life  – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support  Retirement and time off  – 401(k) with company match, paid holidays, and vacation time  Community focus  – Paid volunteer time and a strong commitment to giving back  Work-life balance  – Predictable schedules with a focus on time outside of work  About World Finance:   World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.  Essential Duties and Responsibilities:   Drive and close loan sales by taking applications, explaining terms, and asking for the business   Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment   Manage delinquent accounts by securing payments and setting payment arrangements   Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services   Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations   Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution   Process payments, account updates, tax-related documentation, and document all activity in company systems   Maintain accurate and compliant records, including timely credit denial letters and required tax documentation   Handle and balance cash, and complete required bank runs to deliver deposits   Follow company policies, procedures, and regulatory requirements   Complete required training and meet performance expectations for sales, collections, tax preparation, and account management  Basic Requirements:   High school diploma or equivalent  Valid driver’s license, reliable transportation, and current insurance  Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation  Ability to obtain required insurance licensing  Experience & Skills:   Experience in sales, customer service, collections, or account management with measurable results  Proven ability to handle high-volume calls and difficult customer conversations  Track record of meeting or exceeding goals in a fast-paced environment  Strong communication, problem-solving, and organizational skills  Basic computer skills with accurate and consistent data entry  Preferred Backgrounds:   Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.  Physical and Environmental Requirements:   Office based role with standard lighting and noise levels   Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs  Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities  Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)  Ability to perform computer work, handle documents, and communicate information effectively  Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking  Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically  May assist with general office upkeep to maintain a professional environment  Occasional local travel to offsite locations and banks as required for business purposes  Disclaimers:   World Finance is an Equal Opportunity Employer and provides reasonable accommodatio