Fleet Dispatcher (On-Site)

Job Type: Full time   Exempt/Non Exempt: Hourly Job Description: Location Details:   On-Site Position located at 1876 Everlee Road, Jacksonville, FL 32216 Position Schedule / Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.  Position Summary :     As a Fleet Dispatcher, you will dispatch calls for emergency roadside  assistance  to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to   emergency   and / or commercial road service,  utilizing  a   computer aided   call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to  determine  member / customer location.    Key Responsibilities :   Monitor dispatched calls and  take action to resolve  and correct service or other potential problems    Handle driver / customer escalations  in accordance with  established procedures    Provide explanations to customers and reports / document service issues    Close service requests using company electronic dispatching system     Accept payment from members / customers, when necessary     Reconcile and resolve rudimentary payment issues and  maintain  related records and files    Assist coworkers and less-tenured dispatchers, as necessary .   Qualifications :   Required     High school diploma or equivalent (GED)   required .   Ability to navigate computer systems and accurately enter data using a standard keyboard.   Basic math skills, including addition, subtraction, and percentages.   Experience resolving customer concerns and issues.   Ability to prepare written communications and respond to customer inquiries.   Basic knowledge of geography and ability to provide directions.   Strong verbal communication and active listening skills for phone and in-person interactions.   Ability to work effectively in a fast-paced environment.   Preferred   Knowledge of policies and procedures (service benefits)  relative  to emergency road service    Reading and  comprehending  various Customer Care service tools ( e.g.  manuals, work models, etc.)    Experience dispatching calls    Call center environment experience    Work Environment :    Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.    Compensation   & Benefits Overview :   ACG   complies with   all applicable state and local laws   regarding   required benefits (including PTO,   paid   sick leave,   etc.) .   Compensation   Hourly rates starting at $20.00 to $21.00 per hour (rate may vary by location and experience).   Overtime opportunities paid at time-and-a-half.   Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM  $250 Quarterly Perfect Attendance Bonus.   Fully paid training to help you build the skills needed for success.  Benefits   At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.   Health & Wellness   Medical plans with multiple coverage options, including HSA eligibility .   Prescription drug coverage .   Dental and vision benefits .   Employee Assistance Program (confidential support services) .   Financial Protection & Insurance   Company-paid basic life insurance .   Optional supplemental life insurance and dependent coverage .   Short-term and long-term disability coverage .   Critical illness, accident, and pet insurance options .   Retirement & Savings   401(k) plan to support long-term financial goals .   3% automatic deferral upon   eligibility;   may contribute 1% to 50% of eligible earnings, either pre or post tax .   Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting .   A dditional   company   contribution of   4% of pay   each pay   day   into   your account; 100% vested after three (3) years of service .   Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options .   Time Off & Leave   Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at   90 days   of employment.   Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include   additional   PTO based on role and/or state & local requirements.    Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will   accrue   at a minimum of 3 hours per month.   Paid Holidays:    Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating   holidays   and 1 volunteer day. Holidays vary by business unit schedules.   Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.   Paid leave programs, including parental, bereavement, jury duty, and military leave .   Career Growth & Education   Tuition   assistance   (up to $5,250 annually; 80% covered by ACG) .   Professional certification support with 100% reimbursement for eligible programs .   Opportunities for career development and advancement .   Additional Perks   Complimentary AAA membership with roadside   assistance   and travel discounts .   Adoption   assistance   program .   Job Posting Period:   This position is expected to remain posted through September 30, 2026 ; however, it may close at any time once a qualified candidate pool is   identified .   Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides