Front Desk Receptionist (Bilingual)

Named City and State's Top Place to Work in NY (2025) — Join a mission-driven mental health leader serving 15,000+ clients each month! Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and caring for the community through both in-person and telehealth services. NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America — the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture. Why Work at NYPCC: We Pay Down Your Student Loans! Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual Rate Increases 403B Retirement Plan with Match! Professional Development through NYPCC Academy Amazing Workplace Culture ​​​​​​The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.   Greet and welcome clients and visitors directing them appropriately upon arrival  Check clients in and out on electronic health record system  Answer phones, take messages, and transfer calls as needed  Perform general office duties inclusive but not limited to scanning, faxing, and making copies   Schedule appointments for clients and conduct outreach as determined by management   Assist with processing referrals and intake related scheduling appointments for clients  Provide prescribers with both in-person and virtual support.   Assist prescribers and other staff to ensure efficient scheduling  Provide daily scheduling outreach and regularly submit summary reporting data   Processing of prior authorizations and obtain the required approval for medications  Facilitate Medical Records requests in compliance with state regulatory guidelines  Electronically store, accurately record patient information into EMR system  Provide support to all interdisciplinary teams, including clinical and medical staff  Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations  Assist with opening and securely closing the clinic when required  Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership  Perform other duties based on operational needs to provide a positive client experience  Bilingual; fluent in English and Spanish  High School Diploma or equivalent   1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office  Exceptional customer service skills  Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism  Ability to multi-task with attention to detail  Works well in a team setting  Able to work well in a fast-paced environment  Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint  Working knowledge of MS TEAMS video meeting platform  Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility  Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality  Passionate about NYPCC’s mission and values  Salary: $19.00- $20.00 per hour Compensation will commensurate with experience and qualifications.