Global Managed Service Program Lead

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are seeking a strategic and execution-oriented leader to own Everpure’s global Managed Service Program — end to end. This role is responsible for designing how the managed service motion operates within the Everpure partner ecosystem and then making that design real. You will own not just the strategy, but the outcomes. The Managed Service Program is defined by the sales motion, not by partner type. This role owns the program for how any partner — regardless of their business model — sells through a managed service motion, including the requirements, tiers, and benefits of doing so. As the Global Managed Service Program Lead, you will define the structure, economics, and operating model for the managed service motion, maintain the multi-year roadmap, and be fully accountable for designing the program, driving its operationalization, ensuring field adoption, and measuring its effectiveness. As managed service motions increasingly shape how customers consume and renew technology, this role carries direct responsibility for ensuring Everpure’s managed service offer is differentiated, profitable, and built to scale. Strategy without execution is not enough in this role. Relationship management in the field is owned by Partner Account Managers (PAMs), who report into the GPO Theater Leaders; this role partners closely with those PAMs and Theater Leaders but does not carry direct relationship ownership. You will operate within the overall Global Partner Program Center of Excellence and as part of a coordinated system, not an independent program. You will translate strategy into a program that works in the field and delivers measurable outcomes. You will work closely with PAMs, GPO Theater Leaders, Partner Sales Managers (PSMs), Finance, Channel Ops, Marketing, Enablement, and Sales leadership to ensure the program reflects how partners sell, deliver, and scale through the managed service motion — and that it drives the behaviors aligned to Everpure’s growth priorities. WHAT YOU'LL DO Managed Service Program Strategy and Design Define, own, and continuously evolve the global managed service program — including tiers, requirements, competencies, and benefits for partners selling through the managed service motion Maintain the multi-year roadmap for Everpure’s managed service route-to-market, anticipating how consumption models, recurring-revenue motions, and partner economics will evolve Tailor program structure to reflect the unique economics and dynamics of the managed service motion, including subscription, consumption, and as-a-service delivery models, while maintaining consistency with global program standards Conduct competitive analyses to ensure the Everpure managed service program remains differentiated and compelling in the market Document current-state vs. future-state program design and maintain a clear roadmap of improvements and investments Program Economics and Partner Value Define, execute, and optimize managed service economic models and incentives within the overall investment strategy, including customized partner investment frameworks for top-performing partners in the managed service motion Define customized partner investment frameworks with clear milestones and measurable outcomes tied to partner performance and Everpure business priorities Ensure incentive structures reward higher-value contributions including advanced services, solution selling, recurring-revenue growth, and platform adoption Maintain a strong command of pricing and discount structures to ensure alignment with the broader partner program and overall investment discipline Program Operationalization and Launch Readiness Own end-to-end operationalization of managed service program elements — not just the design, but the delivery Partner cross-functionally with Channel Ops, IT, Finance, Enablement, and Marketing to ensure systems, processes, tools, and content are ready before any program change goes live Drive launch readiness for the managed service program: documentation, communications, enablement assets, and internal alignment must be complete and confirmed prior to launch Establish and maintain a single source of truth for managed service program requirements, policies, and documentation Governance, Compliance, and Performance Define and track success criteria, metrics, and KPIs to measure program effectiveness and partner performance within the managed service motion Use performance data to continuously improve program design and investment decisions, and serve as the primary voice on managed service program performance and strategic insight to the Director, Partner Program Participate in governance reviews and cross-program coordination within the Global Partner Program Center of Excellence Partner with the Program Governance & Compliance Lead to ensure adherence to program policies, and escalate exception requests through the defined governance process Field Alignment and Adoption  Serve as the primary program point of contact for PAMs, GPO Theater Leaders, and PSMs supporting the managed service motion — providing the frameworks, policies, and tools that enable them to manage partner relationships effectively Gather and synthesize field and partner feedback to continuously inform managed service program evolution Drive partner and field adoption of program elements and ensure the program is understood, actionable, and impactful in real-world execution. Field and Partner Engagement  Collaborate closely with t