GN - SONG - Service - Amazon Connect - Consultant

Job Title - Amazon Connect + Entity (S&C GN)   Management Level: Level 9 - Consultant   Location: Delhi, Mumbai, Bangalore , Gurgaon, Pune, Hydera bad and Chennai   Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center   Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience: Minimum 5 year (s) of experience is required   Educational Qualification: BE/B Tech/ M Tech/ MBA from a Tier 1 or Tier 2 institute   Job Summary   The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.   Roles & Responsibilities :   Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation   Business Development : Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects   Market Unit Development : Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required   People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.   Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team : for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities   Provide best practices guidance and implement approach based on industry or process benchmarks   Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice -specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.   Professional & Technical Skills :   Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project   Good understanding of contact center technology landscape.   An understanding of AWS Cloud platform and services with Solution architect skills.   Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc   Deep functional and technical understanding of APIs and related integration experience   Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms   Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.   Ability to help the team to implement the solution, sell , deliver cloud contact center solutions to clients.   Excellent communications skills   Strong program management / people management skills   Bachelor’s degree in related field or equivalent experience and Post-Graduation in Business management would be added value.   Minimum 5 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms)   Hands-on experience working on the design, development and deployment of contact center solutions at scale.   Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend , Transcribe   Experience in taking a lead role for building contact center applications that have been successfully delivered to customers   Additional Information :   An opportunity to work on transformative projects with key G2000 clients   Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.   Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.   Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities   Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.   About Accenture:   About Our Company | Accenture     About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently re