GN - SONG - Service - Sprinklr – Associate Manager

+ The Strategy & Consulting Global Network S ONG   Practice   |   Sprinklr   Join our team of   SONG   consultants who solve   customer-facing   challenges at clients spanning sales,   service,   and marketing to accelerate business change.     Practice:   SONG   I   Are a s of Work:   Sprinklr -   Product   Solution Consulting, Pre-Sales & Implementation   |   Level:   Manager   |   Location:   Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad ,   Kolkatta   |   Years of Exp :   4   -   6   years   Explore an Exciting Career at Accenture    Are you passionate about scaling businesses using in-depth frameworks and techniques to solve   customer-facing   challenges? Do you want to design,   build,   and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?   Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting   – Global Network ’s   SONG   practice.   The   Strategy & Consulting Global Network Song   practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like   Marketing Transformation , Connected Commerce and   Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.   You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will   Understand market and customer challenges:   Create business case and strategic transformation roadmap based on market   trends.     Help   in promoting and providing Sprinklr Unified CXM solutions to customers : Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement.   D rive Partner support activities :   A   strong focus on nurturing deeper, more strategic relationships with key   parties.   Develop requirements based on leadership input:   Performance/Status reporting, Problem Solving and Conflict Management   Act as a subject matter expert on Sprinklr Unified   CXM :   providing expertise on CCaaS transformation client projects across the entire delivery lifecycle.   Bring   your best   skills   forward   to e xcel at the role :   E xperience working with Customer Service   O perations :   Experience in   Contact Center channels ,   leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving   improvements.     E xperience implementing   Omnichannel   self-service/IVR and Omni-Channel Orchestration Routing :   Experience   with Sprinklr Unified   CXM.     In - depth knowledge and know-how of Customer Service Operations :   Cross-industry experience , f unctional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.)    Contribute to client RFP by crafting and delivering engaging presentations , facilitating detailed technical workshops, assisting in RFPs, and executing Proofs of Concept   (POC) to   showcase Sprinklr solutions and their alignment with customer   needs.   Proactively identifying customer needs through a technical benefits assessment :   C arefully building the business value of the solution,   to   assist with overcoming potential objections to proposed technical solutions.   K nowledge of   solution designs   that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe   Experience   with Cloud contact center technologies   ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.    Read about us.   Blogs   Y our   experi ence counts!   MBA from a tier 1 institute   A minimum   of   4   years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking ,   and   in-depth   understanding   and know-how of Customer Service Operations, Cross-industry experience is preferred.    Functional and   hands-on   experience   in   Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using   Sprinklr Service   solutions.   Experience in leveraging   Sprinklr   product solution to automate customer service processes like Interaction   Service enhancement, Agent experience.   Reporting etc.   What is   in it for you?   An opportunity to work on   transformative projects   with   Key   clients    Potential to   Co-create   with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.   Ability to embed   responsible business   into everything—from how you service your clients to how you operate as a responsible professional.    Personalized training modules to develop your   strategy & consulting acumen   to grow your skills, industry knowledge and capabilities    Opportunity to thrive in a   culture   that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.   About Accenture:   Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more th