Guest Experience Associate

Department: Special Instructions to Applicants: When applying you will be required to attach the following electronic documents: A Resume A Cover Letter For additional information please contact: Tanner Buffy at [email protected] We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. This position requires driving a university vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125-155-0200) as per OSU Standard 576-056-0000 et seq. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Job Description: This recruitment will be used to fill two part-time (a maximum of 24 hours per week) Guest Experience Associate positions for the Patricia Valian Reser Center for the Creative Arts (PRAx) at Oregon State University (OSU). The Undergraduate Student Outreach Assistant performs a variety of work related to outreach programs, including assistance at camps, youth programs, nutrition and education programs, and physical activity courses. Guest Experience Associates will help with event setup, ticket scanning, ushering, housekeeping, and support the Box Office and Guest Experience Manager and Front of House Coordinator with on and off-campus events and will be assigned where needed on any given day. Guest Experience Associates will be familiar with the current and upcoming events at PRAx, the performing and gallery spaces, policies, and will display a high level of customer service. Guest Experience Associates will be required to learn and follow the safety policies and procedures of PRAx. The position requires a demonstrated high level of discretion and sense of appropriateness, ability to maintain a calm and professional demeanor when working in stressful situations, as well as excellent communication and customer service skills. Guest Experience Associates are expected to use good judgement, to conduct themselves professionally while at work, to follow the guidelines for proper work attire, and to be punctual and reliable. Position Duties: Welcome, greet guests, and scan/verify tickets from event attendees. Politely direct and escort guests to their seats and/or venue entrances. Provide wayfinding of facilities and spaces at PRAx. Assist with crowd control and security. Calmly assists with disputes regarding tickets and seats. Attend staff meetings, pre-event meetings and other trainings as required by management. Visually sweep and tidy public spaces to check for potential safety issues, lost and found items, and cleanliness. Have knowledge and follow the proper procedures for assisting patrons with disabilities. Demonstrate knowledge of all spaces within PRAx and understand the evacuation procedures from all points within PRAx. Be punctual, work successfully, and communicate professionally with guests and staff. Other duties as assigned Transferable Skill Development OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:   Communication, Teamwork, Professionalism, Equity & Inclusion Qualifications: Full Employment Eligibility Requirements can be found here:   https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment Must meet the applicable minimal enrollment standard High School student: Regularly enrolled in a high school or participating in a home-schooling program Undergraduate and post-baccalaureate student: 6 credit hours per term Undergraduate international student: 12 credit hours per term* Graduate student officially admitted to Graduate School: 5 credit hours per term Graduate international student officially admitted to Graduate School: 9 credit hours per term* *International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services ( USCIS ). A reduced course load is approved by the   Office of International Services   ( OIS ), and must be provided to the Student Employment Center. Required Qualifications: Prior customer service experience. Ability to prove strong attention to detail. Ability to prove punctuality and reliability. Interest in performing arts, live events, music or technical theatre. Willingness to learn new skills and follow directions. Ability to work independently and as part of a team. Ability to communicate effectively across different forms (radio, comms, email, etc) Ability to follow safety guidelines. Comfortable with moderate physical activity, including lifting up to 50 lbs. Additional Required Qualifications: This position requires driving a university vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compuls