Guest Experience Supervisor

What you'll bring to the team Guest Experience Supervisor - SEALIFE Minnesota What You’ll Be Doing 🚀 In this exciting leadership role, you will: 🌟 Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership 😊 Deliver outstanding guest care aligned with Guest Obsession standards 👥 Motivate, coach, and develop team members to reach their full potential 📣 Deliver engaging daily team briefings and maintain clear communication 🎯 Support daily operations and ensure all positions are effectively covered 🛟 Uphold the highest standards of safety, presentation, and guest service 💡 Empower the team to confidently handle service recovery moments 🧱 Monitor guest-facing areas and help enhance the overall experience 💬 Provide feedback to drive performance and maximize sales opportunities 📅 Assist with scheduling, training, and performance support 🏰 Support Duty Manager shifts overseeing attraction-wide operations ✨ Encourage new ideas and innovation to improve the business Qualifications & Experience What We’re Looking For 🕵️‍♂️ To thrive in this role, you’ll need: ✔ High school diploma or GED ✔ At least two years of supervisory experience in a guest-facing environment ✔ Strong leadership and communication skills ✔ A calm, confident approach in a busy, high-energy setting ✔ Excellent guest service and problem-solving abilities ✔ Sales awareness and attention to detail ✔ Comfort working with POS or computerized systems ✔ The ability to multitask and stay organized Most importantly — a positive attitude and passion for creating amazing guest moments! 🎉 Benefits 🎉 Benefits of Joining Merlin Entertainments! 🎉 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ Pay Range USD $21.00/Hr.