Health Service Administrator

IHMS USA, Inc. provides medical services to some of the world’s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world. Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations. We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That’s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support. For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit: www.ihmsusa.us . This position is contingent on contract award. The Health Service Administrator is the on-site health services leader responsible for the administrative oversight, coordination, and compliance of the health care facility. The role serves as a key health authority function under the contract and supports delivery of medical, dental, and mental health services in accordance with detention standards, requirements, applicable accreditation standards, federal privacy and records requirements, and all applicable laws and regulations. The position is responsible for health services administration, staff and credentialing oversight, employee health-file governance, quality improvement, patient reporting, medical records administration, and coordination of off-site care, while working closely with clinical leadership and stakeholders to ensure safe, timely, accountable, and contract-compliant care delivery.  Key Responsibilities: Oversee day-to-day administrative operations of facility health services to support on-site medical, dental, mental health, pharmacy, intake screening, chronic care, sick call, emergency response, and continuity-of-care functions.   Ensure health services delivery remains compliant with National Detention Standards (NDS) or other required accreditation standards, Health Insurance Portability and Accountability Act privacy requirements, records requirements, and applicable federal, state, and local laws and regulations.  Coordinate with the Clinical Director, nursing leadership and facility leadership to establish and maintain processes, procedures, and monitoring mechanisms that support safe, timely, and consistent access to health care services.  Maintain approved health services staffing levels and support credentialing controls to ensure all health care providers are properly licensed, certified, verified, and authorized to provide care in the state and locality of practice.  Maintain employee health documentation controls, including on-site health files and required staff documentation such as tuberculosis screening, immunization records, declinations, respirator records, exposure records, and related occupational health documentation; receive and review required employee medical documentation as the Health Service Administrator or designee.  Administer continuous quality improvement activities, including multidisciplinary quality review, trending and analysis, chart reviews, complaint and grievance review, monitoring of corrective action plans, training needs analysis, and follow-through on identified health service risks or undesired outcomes.  Ensure required health reporting is completed accurately and timely, including routine and ad hoc reports such as incident reports, chronic care lists, sick call logs, medical grievance logs, pregnancy reports, serious mental illness reports, serious dental issue reports, suicide watch reports, hospital updates, and emergency room transfer reports.  Ensure requests for health care are solicited and triaged daily and tracked through a written accountability system and the health record in accordance with current standards.  Administer health records processes, including release of copies of health records directly to the patient or authorized designee at no cost and within a reasonable timeframe upon receipt of proper written authorization, and ensure transfer summaries accompany patients as required.  Support and oversee compliant use of the electronic health record system, including remote login support, required data access points of contact, and adherence to applicable interoperability and technology standards.  Coordinate administrative support for off-site specialty and hospital care processes, including Medical Payment Authorization Request and referral workflows, provider-network coordination, medical claims support, authorization communications, and collaboration with the Field Medical Coordinator and community providers.  Ensure emergency, infectious disease, and significant condition notifications are escalated in accordance with contract requirements.  Support training compliance for health and facility personnel, including Basic Life Support, cardiopulmonary resuscitation, emergency response, first aid, mental health emergency recognition, and other required medical emergency and life-safety training elements.  Ensure confidentiality of patient i