Help Desk Technician

At some point in any digital investigation, an analyst needs to step beyond the perimeter and engage threats at the source.  Authentic8 Silo places any type of digital analyst in region-specific, multi-application workspaces, securely and anonymously, anywhere across the globe.  Target content can be captured, analyzed, and transformed in order to derive intelligence and support investigation requirements.  All delivered in a cloud-native, multi-tenant platform. Compliance officers, mission managers, and administrators have their own specific audit and oversight requirements; to meet these needs, Silo also ensures compliance and appropriate use through class-leading policy enforcement and audit logging.   Silo transforms how more than 750 of the world's most sophisticated organizations, from domestic and foreign government agencies to commercial entities across all sectors conduct their digital investigations. Authentic8 is seeking a Help Desk Technician to provide hands-on IT support across our hybrid workforce. You'll be the front line for endpoint provisioning, troubleshooting, and day-to-day technical support for staff in our Redwood City office as well as remote employees. Your customer service skills are just as important as your technical skills. We're looking for someone with a strong desire to learn new technologies and grow their role and career. Authentic8 Core Values & Principles: Integrity: We apply our best efforts. We are honest with and accountable to others. Mission-Focused: We clearly define and communicate our goals and do not stray in the pursuit of our objective. Respect: We value and respect the ideas and experience our diverse backgrounds bring us.  Positive consideration of differing viewpoints makes us stronger. We are collaborative: We recognize the best work is the product of teams. We must each be reliable and expect to rely on others. We are transparent:  By operating with common information and understanding we ensure that we are aligned. We find innovative solutions:  We seek innovative solutions not as a buzzword but as a means to solve difficult problems with zeal, efficiency and quality. We take ownership:  We are responsible for our actions, our reputation and our business.  Authentic8 offers competitive benefits, including medical, dental and vision, flexible PTO, a 401k program and stock options. It is the policy of Authentic8 to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.