Helpdesk Support

Job Title : Helpdesk Support Location: St. Petersburg, FL Duration: CTH Job Description: 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. Decommissioning end-of-lease desktops & laptops 4. Diagnosing laptop & desktop hardware issues 5. Mapping network drives / printers 6. Coordinating laptop & desktop repairs with hardware suppliers 7. Assisting with application testing 8. Vendor escorts (occasional) 9. Some relocation of desk phones / workstations 10. Some remote support (via remote access software) Background: 1. 3-5 years technical support experience 2. Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff) Hard Skills: 1. Strong Windows 7 troubleshooting & diagnostics 2. Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync) 3. Hardware troubleshooting & diagnostics (laptops, desktops) 4. Basic networking (drive / printer mappings, network connection diagnostics) 5. Active Directory / PC security 6. Internet Explorer & Chrome troubleshooting 7. BlackBerry / mobile phone / CISCO handset support experience is a bonus Soft Skills: 1. Good communicator (written and verbal) 2. Takes responsibility & accountability 3. Teachable 4. Solutions-focused 5. Team player – able to contribute new ideas 6. Flexible in terms of workload and daily tasks All your information will be kept confidential according to EEO guidelines.