Helpdesk Support Technician

Overview Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration: Contract through the end of the year Travel: None Ready to hire ASAP! Position Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment. The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately. Responsibilities Responsibilities Provide day-to-day Help Desk support for end users Troubleshoot hardware, software, and peripheral issues Provision, configure, and deploy laptops and desktop computers Install, configure, and troubleshoot printers Create, modify, and maintain user accounts in Active Directory Respond to and resolve technical support requests in a timely manner Document support activities and maintain accurate records Deliver excellent customer service while assisting users with technical issues Min Max Qualifications Qualifications 2-4 years of Help Desk or Desktop Support experience Experience provisioning and configuring Windows laptops and desktops Working knowledge of Active Directory, including user account administration Experience supporting printers and common office hardware Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Friendly, professional, and customer-focused approach Ability to work independently and manage multiple priorities Preferred Qualifications Experience working in a corporate office environment Familiarity with Microsoft Windows operating systems and Microsoft Office Exposure to ticketing systems is a plus