High Reliability Organization Project Manager

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham is beginning a years-long journey to implement Equity-Informed High Reliability Organization (EI-HRO) principles in order to improve our quality performance so that we can deliver the best medical care for our patients. The MGB Office of the Chief Medical Officer (OCMO) is seeking an HRO Project Manager who has a passion for healthcare performance management and will thrive as a member of an experienced, high performing and highly motivated team. This individual will possess a willingness to learn and an ability to adapt to the rapidly changing quality measurement landscape. The ideal candidate has both strong quality measurement knowledge and analytical skills, as well as strong project management and communication skills. Reporting to the High Reliability Organization Operations Manager, the HRO Project Manager will be part of a cross-functional team that is responsible for supporting the roll out of a new High Reliability operating model across Mass General Brigham. This individual is responsible for providing project management and analytic support to high priority quality initiatives throughout MGB and serving as an intermediary between hospital clinical leaders and OMCO and Digital colleagues. They will act as the key point of contact for hospital units and help to triage and resolve issues that are impeding performance. • Responsible for the overarching management & logistics of HRO Unit Huddles • Attend and participate in weekly huddles; follow up on issues raised and provide updates on standing issues • Responsible for updating weekly quality performance scorecards; review data in advance and summarize trends or areas of concern for unit leadership • Answer in depth questions from leadership about the data, metrics, definitions • Coordinate with technical teams to perform data deep dives as needed • Assist with the development and collection of process metrics • Support ongoing unit initiatives and implementation • Triage operational issues related to infrastructure (IT, Facilities, etc.) • Communicate daily with unit leadership • Identify opportunities for improvement across units/hospitals • Identify, catalog and share best practices • Act as a liaison between unit teams, OCMO leadership and Digital teams • Present analytical findings in a variety of formats (reports, PowerPoint, graphs, figures, tables) formulate recommendations, and effectively communicate results to non-analytic audiences • Conduct project management and logistics such as project timelines, agenda development, minutes/documentation, slide decks and preparation of reports to various audiences • Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration • Other duties and responsibilities as assigned Qualifications Bachelor's or Master’s degree in Business, Health Policy, Public Health or related degree preferred Familiarity with HRO principles preferred 0-3 years of experience working with healthcare quality data 0-3 years experience in project management or improvement  Ability to work with quantitative data a must. Utilizes a mix of quantitative and qualitative methods for measuring performance (e.g. analysis of administrative or clinical data, chart review, literature review, surveys) Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, required. Knowledge, Skills and Abilities Ability to function effectively and independently in a fast-paced environment, organize and prioritize work independently, and meet tight deadlines  Ability to manage multiple projects simultaneously, set priorities, and collaborate with team members and others throughout the organization  Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization  Practical problem-solving abilities, i.e. the ability to formulate hypotheses, test options and move forward in a fast-paced environment  Excellent interpersonal skills, including strong customer service orientation and the ability to translate complex technical concepts to non-technical audiences. Additional Job Details (if applicable) Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $63,648.00 - $90,750.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contribu