Housing Navigator (Field Based)

Pay Rate USD $26.42/Hr. Why Join Us You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices. LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 17,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing! The Position The Housing Navigator is responsible for providing direct assistance and support to participants experiencing a housing crisis and homelessness through clinical engagement and intensive case management services. This position will be responsible for developing and implementing housing plans, participant budgets and working with internal and external stakeholders to connect participants to permanent housing, community resources and services to support housing placement.  What You'll Do CASE MANAGEMENT  Conducts regular in-person meetings with participants to develop and implement housing plans and budgets  Discusses housing plan barriers and links participants to appropriate resources  Provides field-based and street-based services Assists with crisis intervention and de-escalation of participants as needed  Facilitates access to services needed to support housing readiness and reduce impact of barriers Strategizes and presents housing leads to participants that include listings from LAFH, housing authority, internet, and internal database of landlords/management firms/owners Provides psychoeducation to participants on how to complete housing applications, searches, and tenant rights and responsibilities Engages and assists program participants with applying for permanent subsidy or low-income housing assistance programs  Transports participants as needed to housing viewing appointments, move-ins, housing authority appointments, and specific visits to relevant social service agencies that will support with meeting housing plan goals Drives personal vehicle in and around Los Angeles County and drive agency vehicles periodically to transport program participants Prioritizes and follow-ups with each participant as needed to ensure they are making progress towards their permanent housing goals  Ensures a “warm” hand-off and transition to the housing stabilizer to provide ongoing in-home case management services ADVOCACY Coordinates with internal and external stakeholders to ensure participants have the necessary items to secure housing and meet their housing goals  Participants in case conferencing and case presentations  Provides advocacy to help address issues and barriers between landlords and participants that may prevent move-ins Participates in individual and group supervision, agency, and community meetings as directed by supervisor COMPLIANCE  Regularly reviews housing leads and tracks outcomes on appropriate databases  Documents all participant interactions through case notes using clinical documentation and HIPAA standards, and maintain timely, thorough, and accurate records for reporting purposes in HMIS and CHMAP database Adheres to Data and Compliance expectations that include maintaining complete participant files OTHER Additional tasks, projects, and responsibilities as assigned by supervisor What You're Skilled At Demonstrated knowledge of issues facing program participants (e.g. health, substance abuse, mental health, domestic abuse, trauma, immigration, legal) Ability to demonstrate empathy and a non-judgmental attitude when engaging with persons experiencing homelessness Possess a high level of tolerance and understanding for individuals who present for services with mental health and physical health needs Must be flexible and demonstrate ability to adapt and thrive in fast-paced and challenging environments. Navigators are required to work across a variety of offices and field settings (motels, shelters, etc.)  Comfort with facilitating housing search skills including housing location, filling out housing applications, and the lease-up process Customer Services skills Conflict resolution skills Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software Must be able to perform electronic data entry Strong written and verbal communication skills Demonstrated ability to prioritize roles, tasks, and deliverables Effective time management skills Strong advocacy skills Ability to work in a team and independently  Ability to meet identified administrative deadlines and program deliverables  Creative problem-solving skills Maintain and execute confidential information according to HIPAA standards Bilingual: Spanish/English preferred, but not required Other Obtain and maintain CPR/First Aid Certification Ability to pass post-offer Tuberculosis (TB) clearances Travel is a regular duty for this position and is required  Use of a personal vehicle to travel between worksites and other locations is required Must have and maintain a valid California Driver’s License and auto insurance in good standing Ability to work a 9/80 work schedule Experience At least one (1) year work history and relevant transferrable skills  What We Offer Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Ev