Housing Officer

Permanent Full Time | 35 hours per week Location: Macquarie Park, NSW Salary: $85, 875+ Super + NFP Salary Packaging Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose . Your Opportunity Join a fast-paced, purpose-led team at Mission Australia, where your work makes a genuine difference. As a Housing Officer, you’ll help people experiencing vulnerability secure stable housing and build pathways toward greater independence. In this role, you’ll deliver high-quality tenancy and property management services across our housing programs — managing tenancies end-to-end, maintaining compliant records, and supporting positive, sustainable housing outcomes. You’ll work closely with tenants, community partners, and internal teams to provide practical, person-centred solutions. Balancing operational excellence with empathy, you’ll play a key role in strengthening communities and creating lasting change. If you’re driven by purpose and thrive in a dynamic environment, we’d love to hear from you. Your Key Responsibilities will be to: Conducting all the arrangements to lease vacant properties quickly and effectively Work with tenants to assist and support them in maintaining their tenancies Carry out property inspections as required and completing required property reports Attend court/tribunal hearings where necessary to represent the interest of the organisation Ensure tenancy and property records are kept up to date and information recorded meets the organisations and Regulatory standards Maintain a strong KPI focus across a variety of performance areas Maintain positive relationships with external and internal stakeholders Actively contribute to developing and implementing strategies that connect tenants to additional support Promote community connection and engagement through collaborative partnerships, inclusive practices and community-led initiatives. Requirements for Success Demonstrated experience working with vulnerable client groups Community housing experience or property management experience desirable Knowledge of the Residential Tenancy Act and NCAT process would be preferred Strong experience with Microsoft Office products for reporting Excellent written and verbal communication skills Driving Licence and Valid Working with Children Check Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.  Your benefits    Rewarding work – every day you know you’re making a real difference   Not-for-profit salary packaging, reducing your tax (details via AccessPay)   Free external, confidential counselling and access to chaplaincy support Volunteering opportunities  Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave Our culture   Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.     We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.  If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details. We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected] How to apply     Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you