HR Benefit Representative

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.  Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details:  Industry Manufacturing Work Location Moline IL 61265 Job Title HR Benefit Representative Duration 3 Years (Strong possibility of extension) Job Description:        • Manager is seeking an HR Shared Services (HRSS) Representative in the HRSS call center.  • This position will be responsible for answering calls 100% in regards to benefit questions, logging call notes and following up on cases/inquiries/requests.  • High school diploma with a combination of 2-3 years of call center and/or HR benefits experience required.  • A 2- or 4-year degree is preferred, so manager will consider candidates with less experience if they have a relevant degree (Human Resources, Business Administration, etc.).  • Standard call center hours are Monday-Friday, 8:00 am - 4:30 pm.  • Occasionally may have to cover a late shift (every 7th or 8th week) from 8:30 am - 5:00 pm.  • Overtime is rare, but may have the need during busy times.  • This is NOT just a high-volume, call center position – this person will be taking calls in a call center environment.  • Must have good telephone manner/customer service focus, be highly organized, able to multi-task, team oriented, have a high level of attention to accuracy/detail, and be able to maintain a high level of confidentiality.  • Any experience working with SAP is beneficial, but not required.  • Manager is more focused on call center experience over HR experience. To know more about the position, please contact: Monaliza Santiago 314-815-5414