Human Services Technician (2904) – Department of Disability and Aging Services – (X00130)

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/ Application Opening:  July 20, 2026 Application Deadline : The final day to apply is July 31, 2026 Salary Range: $80,990 - $98,410 yearly https://careers.sf.gov/classifications/?classCode=2904&setId=COMMN WHO WE ARE San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.  At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.  Click here  to learn more about what this commitment looks like in action. Under direction, the 2904 Human Services Technician performs a variety of duties to assist professionals in HSA's Department of Disability and Aging Services (DAS). The Human Services Technician may work in DAS's In Home Support Services (IHSS) program or its Adult Protective Services (APS) program. ESSENTIAL DUTIES: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. Adult Protective Services Essential Duties Assists Protective Services Worker by transporting clients to and from medical, legal, financial, social services appointments, other APS approved appointments, and/or stores both inside and outside of San Francisco.  Observes and provides standby assistance for heavy cleaning or other services and provides directions to ensure accuracy and completion.  Obtains and delivers various items such as food and/or other household items as requested by the client as approved by the APS worker.  Makes as needed or assigned home visits to observe, record, and report on client living conditions, ensuring client safety and wellbeing in their home.  Reports abuse, exploitation, neglect, and other threats per mandated-reporting requirements and Agency policies and procedures, when client abuse/neglect is witnessed and/or if the client reports abuse/neglect.  Reserves City vehicles from the car desk or other City authorized department. Only HST authorized to drive.  Informs the car desk of any car malfunctions or maintenance issues.  Attends job-related training to learn about issues that affect clients (i.e. aging and disability, mandated reporting, etc.).  Cleans and disinfects items used prior to and after transporting or assist clients.  Assists clients with completing documents related to the APS program that are connected to the client’s service plan, as directed by the assigned Protective Services Worker. Pick up and deliver documents related to the APS program that are connected to the client’s service plan, as directed by the assigned Protective Services Worker. Maintain confidentiality and case records related to client information.  Processes authorized special or emergency payment requests, ensuring prior approval in writing, and submits all required supporting documentation within established timeframes. Assists with similar duties when assigned by the APS Supervisor to assist the DAS Public Guardian and Public Conservators programs. In Home Supportive Services Essential Duties: Reviews individual providers’ timesheets as needed to resolve issues, reviews and upholds or overrides when timesheet violations occur, and answers related timesheet questions. Promotes individual providers’ use of the Electronic Service Portal and Telephonic Timesheet System – systems used to complete and submit their timesheets. Trains providers on how to fill out their timesheet. Addresses and resolves CMIPS and TMS (formerly I-Task) assignments. Addresses questions regarding payment issues and processes requests for replacement warrants to the State controller’s office when needed. Serves as the liaison between recipients and individual providers. Provides employment and wage verification for individual providers. Compiles and gathers necessary documentation to process employment enrollment for new individual providers. Conducts orientation for new individual providers to inform them of