Information Security Client Compliance Analyst

Let’s be #BrilliantTogether We are looking for a Client Compliance Analyst to join our Information Security Governance, Risk, and Compliance (GRC) function. This role plays a key part in supporting our clients and internal teams by coordinating information security due diligence activities in a professional, clear, and service‑oriented manner. This is a customer‑facing coordination role, ideal for someone who enjoys working with people, managing requests, and ensuring a smooth, positive client experience. While prior knowledge of information security or GRC is an advantage, a strong willingness to learn and develop in this area is essential. Key Responsibilities Client & Stakeholder Communication Act as the primary point of contact for client information security due diligence requests Communicate clearly and professionally with clients, vendors, and internal stakeholders Explain information security concepts and processes in plain, non‑technical language Track requests and provide regular updates to ensure expectations are managed effectively Due Diligence Coordination Coordinate the completion of client security questionnaires and due diligence requests Gather required information from internal teams (e.g. IT, Security, Legal, Compliance) Ensure responses are accurate, consistent, and submitted on time Maintain records of completed due diligence activities and supporting evidence Process & Quality Improvement Help improve templates, FAQs, and standard responses to enhance efficiency and clarity Identify common client questions or pain points and suggest improvements Support broader GRC initiatives where needed Skills & Experience Essential : Excellent written and verbal communication skills Strong customer service mindset, with a professional and helpful approach Highly organized, with good attention to detail Ability to manage multiple requests and deadlines simultaneously Comfortable working with a variety of stakeholders at different levels 2- 5 years of prior experience, preferably in an information security or client facing role. Bachelor's degree preferred, equivalent experience and/or certifications also considered.  Preferred: Basic understanding of information security, risk, compliance, or GRC concepts Experience responding to client questionnaires or third‑party assessments Familiarity with standards such as ISO 27001, SOC 2, or supplier due diligence processes Learning & Development Full support will be provided to build knowledge in information security and GRC Ideal for someone early in their infosec or risk career, or transitioning into the field A positive attitude and willingness to learn are more important than deep technical expertise Who This Role Suits This role is well suited to someone who: Enjoys working in a client‑facing or service‑oriented role Is confident communicating complex topics in a clear, friendly way Wants to develop a career in information security without needing a technical background #LI-JB1 #ASSOCIATE What You Can Expect from Us At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether. About ISS STOXX ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.   Visit our website: https://www.issgovernance.com        View additional open roles: https://www.issgovernance.com/join-the-iss-team/       We are proud to offer the following featured benefits  Medical, Dental, and Vision coverage 401(k) with a company match up to 9%, including a Safe Harbor contribution Flexible Spending Account (FSA) and commuter benefit programs Generous paid time off Volunteer Day Paid parental leave Hybrid working options Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.  For more information, please view https://www.dol.gov/agencies/ofccp/posters . ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws.  ISS is also committed to ensuring equal opportunity in employment f