Innovation Intern

Job Type: Part time   Exempt/Non Exempt: Hourly Job Description: Location Details: Remote. Position Schedule / Shift: The interns will be expected to work 20 hours/week outside of class time during core business hours Monday through Friday for the duration of the program’s fourteen (14) weeks. The program will run from September 8th to December 5th, 2026. Position Summary: The IT Technical Communications Intern will collaborate with business and technology teams to create, maintain, and enhance technical documentation, knowledge resources, and communication materials that support organizational technology initiatives. In this role, the intern will assist in translating complex technical concepts into clear, user-friendly content for a variety of audiences, including employees, leadership, and technical stakeholders. Responsibilities may include developing user guides, process documentation, intranet content, training materials, and communication plans for technology projects and system enhancements. The position provides hands-on exposure to technical writing, knowledge management, change communications, and cross-functional collaboration within an IT environment. Key Responsibilities: ·Develop and maintain technical documentation ·Conduct stakeholder and end-user research ·Gain exposure to change management, technical writing best practices, and project delivery methodologies ·Research industry trends and best practices in technical communication, knowledge management, and digital content strategy Qualifications: Required Qualifications:    Must be:   At least a sophomore, fully enrolled in a bachelor’s or master’s degree program at an accredited college/university, with a minimum 3.0 GPA   Studying a field related to Marketing, Communications, Information Systems, Art and Design, UI/UX, Human Centered Design, or Psychology  Legally authorized to work in the U.S  Must have:    Skills:  Strong interpersonal skills, communication skills (oral and written), organization skills, and strong situational adaptability   Strong analytical and critical thinking skills  Strong problem-solving skills and attention to detail  Ability to work in a fast-paced, dynamic environment  Ability to multi-task and appropriately prioritize tasks to ensure timely solutions to problems that meet business line goals  Experience with PC software applications (e.g., Word, Excel, PowerPoint, Access, etc.)   Familiarity with HTML, CSS, and JavaScript  Knowledge of:  Basic math calculations to accurately perform various types of transactions  Ability to:  Learn the full range ACG products, services and functions to perform the responsibilities of assigned job  Assist internal/external client(s) in response to questions, requests and resolution of problems  Review records, system files, reports, etc. to ensure correct information is reflected and/or assigned  Gather data and prepare/track reports  Assist and/or develop reports/presentations/recommendations for management review  Communicate effectively with others in a work environment and with the public  Work independently and on teams  Equipment: A laptop or PC capable of running Android Studio. This internship is Bring Your Own Device (BYOD). Preferred UI/UX, Art, or Human Centered design skills Ability to learn and adapt to corporate cultures and processes and provide own relevant and effective experience and best practices  Be comfortable in an environment where responsibilities are broadly defined, resources are limited, and collaboration is critical to success  Ability to provide good service to internal and/or external customers  Prior internship or project experience in a finance or business analytics role Exposure to innovation, startups, or entrepreneurial coursework Comfortable with ambiguity and iterative problem-solving Work Environment: This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. The intern will need to have access to reliable internet and provide their own computer capable of using Android Studio, Android Studio Emulator, and communication tools. This internship is Bring Your Own Device. Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation The Auto Club Group will provide compensation of $18.50/hour for 20 hours/week. The interns will be expected to report during core hours Monday through Friday for the duration of the program’s fourteen (14) weeks. Job Posting Period: This position is expected to remain posted through 8/10/2026; however, it may close at any time once a qualified candidate pool is identified. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Aut