Inside Account Manager - Enterprise

Overview What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.  Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities  Reports to: Manager, Inside Account Mgmt or Director, Inside Account Management The Inside Account Manager (IAM) is a remote inside sales position responsible for providing proactive direct sales support for one or more Enterprise Account Executives (EAEs). The primary areas of responsibility are to function as a lead to an inside sales account team; to manage client support provided; to generate client demand, to identify opportunities for new solutions and lines of business, to maximize margins, promote self-service and to deliver a result that allows for the attainment of each team(s) revenue and gross profit quotas. Occasional in person customer facing support is required. An IAM is expected to be able to communicate Connection Enterprise’s complete value proposition, to demonstrate the MarkITplace platform and to relate its value to clients. The IAM has extensive interaction with Manufacturers, Distribution Partners, EAEs, Sales Support teams and the CES Operational Support teams. An IAM manages the daily flow of a client’s business and maintains structured time management practices that allow for a proactive approach to supporting our client’s needs. Due to the fast pace of the business, it is extremely important that the IAM prioritizes the client’s needs and manages the support efforts to ensure a timely and accurate response is being given by the team. Scheduled times for proactive sales cycles to identify net new solutions must occur daily, while ensuring the ongoing management of the support team is working efficiently to respond to any open requests. Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls. This is a base plus commission role, earnings may vary. Posted salary information is annualized and indicative of first year of employment. MUST HAVE EXPERIENCE WORKING WITH HEALTHCARE ACCOUNTS.  Min USD $45,000.00/Yr. Max USD $95,000.00/Yr. Qualifications Primary Job Duties Functions as the lead of an inside sales team, mentoring, monitoring, quarterbacking and delegating support tasks to a client operations team. Manages and grows velocity product lines within existing client base by obtaining assigned monthly/quarterly revenue and GP goals Develops and maintains current velocity product line knowledge from top leading technology market leaders. Velocity product lines are defined as desktops, laptops, mobile devices, low end servers, peripherals, printers/scanners, supplies, monitors/displays, accessories, and All Other Software (AOS). Velocity Proposal Management – delegation and inspection of velocity proposals under $25,000. Proper follow up on associated client quotes. Owns proposals over $25,000 to ensure pricing accuracy, project management, OEM deal registrations, and logging Salesforce activity associated with each opportunity. Establishes, builds and maintains strategic relationships with clients, OEM sales teams and distribution partners. Prepares, analyzes and presents client activity reports Salesforce activity management to ensure all qualifying projects are recorded and updated proactively. Client quotes over $100k should have the Quote to Opportunity feature used in Salesforce the same day the quote has been entered with proper next steps and follow-up actions logged. Provides complex solution proposals requiring technical configuration support Furnishes customer quote & follows up on opportunity Maintaining a 4 hour customer response to requests Proactive management of software renewal quotes to be identified, strategized with the EAE, and sent to the client a minimum 30 days prior to renewal. Works with Inside Sales Support to ensure all orders are being processed accurately & timely to meet the customer’s shipment service level expectations Escalates orders and provides over flow assistance for order entry & pricing verification review Provides open order management process support for complex orders only Maximum 20% of time spent in order and quote entry. Provides RMA escalation assistance to Inside Sales Support team Responsible for the daily team communication with our customers, manufacturer partners & suppliers Works with EAE to define and maintain a pricing strategy tha