Inside Sales Agent - Call Center - Hybrid/Remote in Aliso Viejo

Overview NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we provide the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors’ #1 Choice®.   We’re looking for a high energy, people focused Inside Sales Call Center Agent who excels at building trust, influencing decisions, and guiding patients toward life‑changing vision correction procedures. This role is ideal for someone who loves connecting with people, thrives in a fast‑paced environment, and knows how to turn meaningful conversations into scheduled appointments.  You’ll serve as the first impression for prospective patients educating, supporting, and motivating them to take the next step in their vision journey. The right candidate is persuasive without being pushy, empathetic without losing focus, and confident in leading consultative sales conversations from first inquiry to booked consultation.  Hourly rate is $21 - $25 per hour with incentive compensation potential. Hybrid/Remote will be considered; however, you must live within 50 miles of Aliso Viejo to attend training, meetings, etc. in the office.  Responsibilities Engage prospective patients  with enthusiasm, confidence, and professionalism from the very first call  Convert inbound inquiries  into scheduled consultations through consultative conversation and relationship building  Educate patients  on procedures, financing options, and the NVISION experience in a clear, compelling way  Overcome objections  and help hesitant callers feel confident moving forward  Deliver a concierge level experience  that exceeds expectations  Make outbound follow-up calls  to reengage prospective patients and maximize conversions  Build trust  while representing our surgeons and clinical teams with professionalism  Use empathy and sound judgment  when assisting anxious or upset callers  Accurately schedule appointments  across multiple clinic locations  Collaborate with clinic teams  to support patient retention and satisfaction  Maintain strong product knowledge  and stay informed on offerings and processes  Meet and exceed performance metrics  related to conversion, booking, and patient satisfaction  Qualifications 2+ years of sales or customer engagement experience (inside sales, retail, real estate, appointment setting, hospitality, or similar)  Proven ability to influence conversations  and convert opportunities into appointments or sales  Excellent verbal communication skills  with confidence and professionalism  Competitive, goal-oriented mindset  with a strong work ethic  Ability to multitask  and perform in a fast‑paced environment  Strong emotional intelligence  and ability to connect quickly  Experience in  healthcare, aesthetics, elective procedures, or ophthalmology  is a plus  Bilingual English/Spanish  is a plus #NVisionClinic Min USD $21.00/Hr. Max USD $25.00/Hr.