Inside Sales Associate Telecom

Inside Sales Specialist Location: Highland Heights, KY Employment Type: Onsite About the Role As an Inside Sales Associate, you will serve as a key link between Prysmian, our customers, and our Outside Sales team, supporting the telecom fiber and copper business and playing a key role in driving customer satisfaction, revenue, and operational performance. You will partner directly with customers, Outside Sales, and cross-functional teams to deliver timely, accurate solutions and ensure orders move seamlessly from request to fulfillment. This is a high-impact, fast-paced role where attention to detail, responsiveness, and strong collaboration directly influence business outcomes and customer success. About Prysmian Prysmian is the global leader in solutions for energy and digital connections, developing resilient, high-performing, sustainable, and innovative cable systems for transmission, power grid, electricity, and digital solutions. We also produce a comprehensive range of optical fibers, copper cables, and connectivity for voice, video, and data transmission connecting the world. Make Your Mark at Prysmian Group - Join Us   What You'll Do Manage Customer Relationships: Serve as the primary point of contact for assigned customer accounts, building strong relationships while handling a high volume of requests Drive Quoting & Pricing: Analyze customer needs and specifications to deliver accurate, timely quotes including pricing, lead times, and product availability Own the Order Lifecycle: Manage order progress, communication updates, and collaborate with internal teams to meet customer expectations Resolve Issues with Ownership: Address returns, claims, and discrepancies, identifying root causes and driving resolution across teams Collaborate Cross Functionally: Work closely with Scheduling, Manufacturing, Shipping, Quality, Finance, Engineering, and Product teams to deliver customer solutions Support Sales Growth: Partner with Outside Sales and Sales Agents to contribute to account growth, customer retention, and identify opportunities that contribute to overall business growth Interpret Customer Requirements: Translate customer needs and technical specifications into accurate orders and solutions with support from internal teams Act as the Voice of the Customer: Represent customer needs internally and ensure alignment across teams Contribute to Business Initiatives: Participate in cross-functional projects and initiatives that support specialty market growth and new opportunities What We're Looking For Experience and Qualifications Associate or bachelor’s degree preferred or equivalent combination of education and relevant work experience. Experience in customer service, sales support, account coordination, order management, or inside sales Experience handling multiple priorities in a fast-paced environment Skills & Capabilities Ability to manage customer relationships in a fast-paced, high-volume environment Strong attention to detail and accuracy when handling quotes, orders, and data Ability to problem-solve and coordinate across multiple teams to resolve issues Comfort working with technical product information and customer specifications Strong organizational and time management skills Proficiency in Microsoft Office (Excel, Outlook, Word) Preferred Experience with ERP systems (SAP, AS400, or similar) Familiarity with EDI processes Career Growth and Development This role provides a strong foundation for long-term career growth within sales, account management, and commercial operations. Opportunities to grow within the team and broader commercial organization Exposure to diverse product lines, markets, and strategic customer segments Participation in cross-functional projects that provide visibility across the business Work Environment and Culture Fast-paced and dynamic environment with a high level of ownership Collaborative, team-oriented culture across functions Supportive environment focused on performance and work-life balance Compensation and Benefits Competitive Base Salary Medical, dental, and vision coverage 401(k) with company match Paid parental leave and adoption assistance Paid time off and holidays Life and disability insurance Supplemental insurance and wellness programs Company Values Passion: Our enthusiasm fuels continuous success. Teamplay: Foundation of relationships and culture. Innovation: Focus on value-generating activities and creativity. Belonging: Shared purpose, trust, and connection. ----------------------------------------- Job Offer Fraud Alert We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company. Our company will **never** : Ask for payment, fees, or financial information at any stage of the recruitment process Request passwords, banking details, or copies of personal identification via email or text Extend a job offer without a formal interview process Communicate from non-company email addresses (e.g., Gmail, Yahoo) All legitimate communications from our recruitment team will come from an official company email domain (ending in @prysmian.com ). If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message, please contact us directly at [email protected] . Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that p