IT Customer Service Representative

THE WORK: Join us in creating a vibrant and efficient environment! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Microsoft Windows Desktop Management will be invaluable as you contribute to our mission. We are excited to see how your skills can make a difference in our organization, and we look forward to welcoming you aboard! Assist in ensuring production systems are available and operating smoothly. Drive incident and outage resolution while maintaining clear communication. Facilitate the restoration of services to the production environment. Establish disaster recovery procedures and uphold data retention practices. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. Intermediate proficiency in Desktop Transformation. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced proficiency in Cloud Technologies. Intermediate proficiency in Virtualization. Expert proficiency in Network Troubleshooting. Intermediate proficiency in ITIL Framework. Master proficiency in Cybersecurity Principles. Backfill against - shreya.shashidhar RRN - RRN00017050 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.