IT Infrastructure Manager (Perm Hire)

is a financial services company based in Columbus, Georgia, with approximately $29 billion in assets.  They provide commercial and retail banking, investment, and mortgage services to customers. Responsible for team management  and support of Server build / OS support; to include Linux, Micorosoft Server 2008 R2, Server 2012 R2  ■ Responsible for team management  and support of Microsoft Exchange, Microsoft Group Policy, Microsoft AD, Enterprise Faxing  ■ Responsible for team management  and support of Enterprise Backup Solutions and Enterprise Citrix Enviroment  ■ Responsible for all aspects of  people leadership; setting expectations, coaching, counseling, training, developing, evaluating, feedback, hiring,   discipline and separations. Determines necessary mix of skill set. Manages staffing issues in a constructive and timely manner. Responsible for overall morale of team and promoting cohesive attitude. Establishes staffing/resource plans, determining appropriate   mix of sourcing opportunities (outsourcing, off shoring).  Responsible for overall Organizational Effectiveness. Builds expert knowledge in our industry and conveys knowledge to others.  ■ Responsible for compliance with  applicable policies and procedures. Participates in setting policies and procedures. Promotes governance and process   adherence. Establishes and maintains high-quality relationships with all levels across the company and with external partners. Pursues excellence in all aspects of technology solutions.  ■ Operates within broad goals and  objectives. Assesses impact and makes strategic decisions.  Final decision authority for department budget and project   activities. Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.  ■ Works with business units to set  priorities and annual investments. Responsible for all aspects of budget for supported products and services.  ■ Challenges others to develop as  leaders while clarifying roles and responsibilities.  ■ Coordinates communication with  all areas of the enterprise that impact the scope, budget, risk and resources of the work effort being managed. Execute   on project activities with activities of business unit(s).  Coordinates request for changes from original specifications and ensure proper change communication and impact analysis.  ■ Ensures that projects follow the  established System Development Life Cycle standards and tailors this methodology to meet the project and audit standards.  ■ Works closely with the end user,  business technologists, and others to understand and prioritize business goals and information needs; participate   in the development of system requirements and design specifications; refine conceptual systems design requirements into the technical design.  ■ Assists other development staff,  Project Manager(s) and/or Business Analyst in identifying and prioritizing opportunities for utilizing IT to achieve   the goals of the enterprise and ensures project dependencies are clearly defined and addressed.  ■ Anticipates internal clients  needs and proposes alternative business solutions.  Continually seeks and capitalizes upon opportunities to increase internal   client satisfaction and deepen client relationships.  ■ Manages all aspects of systems  analysis, design, development, installation, maintenance, and enhancement for mission-critical application systems   for an assigned business unit/area.  ■ Resolves customer technical  problems; develops the technical related responses to Requests for Quotes (RFQ's); address technical product issues, delivering   and installing new software releases.  ■ Develops project resourcing  strategies, allocating budget, staff, tools, and specialized support necessary for cost-effective implementation and training.   Provides direction and integrate activities with other IT departments; ensure successful implementation and support.  ■ Manages the day-to-day activities  of the assigned area. Provides leadership, direction and growth opportunities to members of the department, performing   those responsibilities in accordance with the Company's policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, disciplining team members and resolving problems.  ■ Manages the development and  delivery of training for internal IT and external users to ensure productive use of existing and new systems.  ■ Each team member is expected to  be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations   and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.  ■ Performs other related duties as  required.    Minimum Experience:   10 years of IT work experience,  including 5 years managing projects. Experience with projects in multiple technologies and functions; demonstrated experience managing customer relationships.  ■ Required Knowledge, Skills, &  Abilities:  - Possesses a combination of business, behavioral, and technical leadership skills, the most important being an understanding of the customers' business needs, processes, and functions.  - Experience in supervising support operations for a multi-site environment, budget and expense management, and contract management.  - Proven track record in deploying large scale technology solutions. Significant prior experience interfacing and liaising between business and technical teams to develop strategies, gather requirements, estimate projects and report progress.  - Knowledge of how to leverage business applications for competitive advantage.  - Knowledge of current technologies with experience in leading inter-organization change to increase efficiency by the implementatio