IT Manager

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is based on-site in the Greater Seattle Area. A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 135 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation. Sono Bello is seeking an IT Manager to oversee operational IT services across  clinic  and corporate locations in a cloud-first healthcare environment. This role ensures technology systems are reliable, secure, and aligned with business and regulatory requirements. The IT Manager drives service delivery performance, operational accountability, analytics, and continuous improvement across infrastructure, networking, identity, and endpoint platforms.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for overall IT operations across service desk, infrastructure, networking, and endpoint management   Accountable for service performance, including SLA/KPI tracking, operational trend analysis, and ongoing reporting on system, endpoint, and network health   Responsible for escalation oversight and resolution of business-critical incidents   Ensures consistent onboarding, offboarding, provisioning, and documentation practices across all locations   Oversees Azure infrastructure to maintain availability, stability, and cost control   Maintains secure and compliant Microsoft 365 services aligned with enterprise standards   Responsible for identity lifecycle management within Entra ID, including access governance and conditional access   Oversees Intune and Windows Autopilot to ensure standardized and compliant device deployment   Ensures enforcement of Zero Trust and endpoint security controls   Responsible for network reliability and coordinates vendor support as needed   Ensures operational compliance with HIPAA, SOC, and related regulatory requirements   Oversees vulnerability management, patch compliance, and audit readiness   Drives process improvements and operational efficiency through automation and standardization   Provides leadership, mentorship, and performance management for IT staff   Manages vendor relationships and supports budgeting and cost oversight   Supports operational planning and stabilization of enterprise technology initiatives   EDUCATION AND EXPERIENCE REQUIRED: 7+ years of progressive IT experience with operational leadership responsibilities   Experience managing IT operations in a multi-site environment   Strong knowledge of Microsoft Azure, Microsoft 365, Entra ID, and Intune   Working knowledge of Meraki networking solutions   Experience building performance metrics and executive-level reporting   Strong analytical, organizational, and communication skills   Healthcare or regulated industry experience preferred   ITIL, Azure, or Cisco certifications preferred   WORK ENVIRONMENT: Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week. May work in remote office locations on Wednesdays and Fridays. COMPENSATION: At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $125,000- $150,000 + Bonus depending on experience. BENEFITS: Medical Dental Vision Life Insurance 401K EAP PTO & Paid Holidays #LI-Hybrid #LI-VB1 #LI-Hybrid #LI-VB1 Compensation Range $125,000 — $150,000 USD Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. ( Benefits eligibility may vary based on employment status.) For applicants located in CA:  link Recruitment Notice: Sono Bello only contacts candidates through email addresses ending in @sonobello.com. If you're contacted by anyone using a different domain, it is not a legitimate representative of our company and please disregard.