IT Program Manager – eCommerce & Order Experience

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Pay Range: $100,800.00 - $165,600.00 We are seeking an experienced Program Manager to lead and evolve our digital commerce ecosystem, including punchout integrations, eCommerce platforms, distributor ordering, and end-to-end order experience. This role   is responsible for   driving strategy, execution, and continuous improvement across customer-facing purchasing channels, ensuring a seamless, scalable, and high-performing commerce experience.   This role works in close partnership with the Channel Management function as a key stakeholder, ensuring alignment between commerce platform capabilities and channel strategy, particularly as it relates to   eMarketplaces , channel partner platforms, and customer   purchasing   ecosystems.   The ideal candidate brings deep   expertise   in eCommerce and B2B order workflows, paired with a strong understanding of technical architecture, integrations, and enterprise systems, and experience working within or   adjacent to   the life sciences industry.   Key Responsibilities   Program Leadership & Strategy   Lead   the end-to-end commerce and ordering program, including punchout, direct eCommerce, and distributor order channels    Lead initiatives to enrich product data and enhance content delivery mechanisms   to ensure consistency and scalability across commerce channels   Define and drive the multi-year roadmap aligned to business growth, customer experience, and operational efficiency goals    Partner with stakeholders   & executives   (including Channel Management, Sales, Marketing, and IT Leadership)   to prioritize initiatives using value, risk, and customer impact frameworks    Collaborate with Channel Management, which defines and drives the strategy for the use of   eMarketplaces   and similar partner platforms (including those that house product data and/or support punchout integrations within customer   purchasing   workflows), to ensure platform execution aligns with channel intent and customer buying behaviors   Establish clear program governance, reporting, and communication cadence   eCommerce & Order Experience Ownership   Drive improvements in distributor ordering processes, including bulk uploads, integrations, and automation   Identify   and resolve friction points across the   Find ,   Decide ,   Buy   journey   Partner with   channel   management to ensure   accurate , complete, and optimized product data is effectively delivered across all commerce channels, recognizing product data as a critical driver of conversion and customer experience   Ensure commerce and ordering capabilities support Channel Management–led marketplace and partner platform strategies, including requirements for content syndication, punchout enablement, and customer-specific purchasing flows   Technical & Systems Integrations   Partner with IT, ERP, and external vendors to ensure seamless integration across:    eCommerce platform (e.g., Drupal Commerce or similar)    ERP systems (e.g., D365, AX)    CRM (e.g., Salesforce)    Support integrations that enable participation in   eMarketplaces , customer procurement systems, and third-party platforms, in alignment with Channel Management strategy   Translate business needs into clear technical requirements and scalable solutions    Ensure solutions are designed for performance, reliability, and global scalability   Execution & Delivery   Lead cross-functional teams (IT,   Channel   Mgmt ,   Marketing, CX, Finance, Sales) to deliver initiatives on time and within scope    Drive structured program execution including milestones, risks, dependencies, and release planning    Oversee testing, validation, and launch readiness, particularly for high-impact commerce releases    Ensure strong change management and stakeholder alignment   Performance & Continuous Improvement   Define and track key metrics   Use data and customer insights to continuously   optimize   the experience    Identify   and implement opportunities for automation and operational efficiency   Partner with Channel Management and commercial stakeholders to assess performance and effectiveness of   eMarketplace   and punchout-enabled channels and   identify   opportunities for refinement   Qualifications   Required   Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or an   Associate   degree with 8-10 years of relevant experience; or a   Bachelor’s   degree with 5-8 years of relevant experience.   Proven experience managing B2B commerce ecosystems, including punchout and distributor channels    Strong understanding of order management workflows, pricing, and customer-specific commerce scenarios    Experience working with enterprise systems and integrations (ERP, CRM, eCommerce platforms)    Demonstrated ability to lead cross-functional programs in complex environments    Strong analytical, problem-solving, and communication skills    Preferred   Experience in life sciences, biotech, or regulated industries    Familiarity with platforms such as Drupal Commerce, Salesforce, D365/AX, or similar ecosystems    Experience with global commerce considerations (VAT, multi-entity, regional differences)    Understanding of search, product data, and catalog management in a scientific product context   Key Competencies   Strategic thinking with strong execution discipline    Ability to translate between   business needs and technical solutions     Customer-centric mindset with a focus on reducing friction    Strong stakeholder management and influence at all levels    Ability to partner with cross-fun