Key Account Manager

About Us   SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.  AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. This is a digital-first commercial role at the center of SharkNinja's online growth strategy. Reporting to the Director of Sales, the Key Account Manager owns and grows the dot-com business for one of our key retail accounts, partnering closely with the customer and with cross-functional teams (marketing, supply chain, category management, and finance) to execute an omni-channel strategy that maximizes online assortment, traffic, and conversion.   Duties and Responsibilities   Own and grow dot-com revenue and profit for assigned retail partners, in line with company strategy   Maximize the online assortment and digital shelf: product content, listings, ratings and reviews, and search visibility to drive discoverability and conversion   Drive traffic-to-conversion across the path to purchase using web attribution, retail media and sponsored ads, affiliate programs, and on-site merchandising levers   Lead promotional, marketing, and joint business plans with internal and external stakeholders, tied to digital growth targets   Translate data into decisions, building clear data visualizations, business reviews, and reports that identify online growth opportunities and areas for improvement   Report on POS and digital KPIs (traffic, conversion, market share, AOV), trends, and factors impacting the online business   Monitor stock levels and jointly produce forecasts, with monthly reporting and tracking   Establish and run a weekly operating cadence to manage multiple concurrent workstreams cohesively   Gather and communicate competitive factors impacting the business, including new competitive items, pricing, and promotions   Work internally with cross-functional teams to develop digital offerings and assortment strategies that adhere to each club partner's parameters while driving profitable growth   Identify white space and online market share opportunities across the portfolio, sizing the profitable growth available in each   Diagnose deficiencies in online conversion and digital penetration, then build the strategies and levers to close them   Drive dot-com tentpole events and promotional moments that generate outsized, profitable online growth   Attributes and Skills   Digital commerce depth (required)   Hands-on experience owning or heavily influencing dot-com sales, with real fluency in conversion funnel, path to purchase, web attribution, affiliates, and the drivers that turn online traffic into conversion   Track record maximizing an online assortment and digital shelf, either brand-side or retailer-side   Explorer mindset: drives urgency and accountability, and influences cross-functional teams to secure the resources needed to win   Strong project management, comfortable juggling many concurrent workstreams and running a weekly operating model to keep them cohesive   Vocal operator who shares results and challenges openly and clearly asks for what the business needs, not a heads-down individual contributor   Data-to-decisions orientation: strong analytical skills paired with the ability to build compelling data visualizations that drive commercial action   Recent, regular use of AI tools embedded in daily workflow, not just passing familiarity   Education and Experience   University degree   Prior sales experience with consumer products or consumer durables required   4+ years of account management experience preferred, with a meaningful portion in e-commerce or digital commerce   Demonstrated career trajectory and upward mobility, with the runway to grow into a National Account Manager role   Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.  The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.  Pay Range $87,400 — $161,500 USD Our Culture At SharkNinja, we don’t just raise the bar—we push past it every single day.   Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home. What We Offer We offer competitive health insuran