LATAM/Americas ERP (Netsuite) Solution Consultant - Implementation

Our Commitment to Our Team At Pipe17, our values aren’t just words on a wall. They’re how we operate every day. We are a high-performance team built around  ownership , urgency , curiosity , and a strong  bias for action . We set bold goals, hold ourselves accountable, and move fast to solve customer problems. Every team member owns their decisions and drives outcomes. No one waits for permission. We operate with  urgency , but not recklessly. We focus on what matters most, take initiative, and course-correct quickly when needed. We value people who speak up, follow through, and take pride in their work. Curiosity is how we get better. We ask questions, challenge assumptions, and stay open to new ideas. We don’t default to “how it’s always been done.” We explore, test, and learn. That mindset helps us adapt quickly, solve harder problems, and continuously raise the bar. We also embrace AI as a force multiplier . We believe great operators don’t compete with AI - they partner with it. We use AI to move faster, think deeper, and remove friction from our work, while still applying human juådgåment, creativity, and context where it matters most. Thoughtful use of AI is part of how we scale ourselves and our impact. Finally, teamwork is at our core. We win together, support each other, and celebrate our shared victories. Collaboration across functions is a daily practice, not just something we talk about. We learn from each other, improve constantly, and rally around our mission: unify commerce after the buy button. If these values resonate with how you like to work, you’ll fit right in. Location: LATAM This position ERP Solution Consultants, Implementation at Pipe17, working with our US-based customers, are involved in pre-sales, and actively taking ownership of the customer onboarding, and post-sales support work, taking ownership of the customer’s requirements and problems from start to finish. Pre-sales can involve requirements gathering and demos and on-boarding is one part project manager and one part implementation lead. Onboarding is the process of working with the customer and managing their migration to and adoption of the Pipe17 platform. Post-sales involves technical support and customizations and upselling additional functionality over time. AI fluency: You’ve used AI tooling  for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. About You You’re empathetic. You’ll be working directly with customers using our services as they encounter and overcome problems. You’re able to put yourself in their shoes and help point them in the right direction. You can prioritize and have the ability to say no to customers. You're a self- starter, manager, owner (can drive things to results). You have great communication skills (written and verbal) You like variety and enjoy multifaceted roles. As a part of a distributed team, you excel with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact and build processes that’ll make your job more efficient over time. You have experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc. Responsibilities “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers Translate business requirements into product use cases or technical requirements Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed Coach and educate customers to improve adoption of Pipe17 Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers Create and improve documentation to help customers and partners help themselves Document onboarding steps for future reference and to transition to other teams as needed Skills and Experience Minimum of 4 years experience in the software/tech industry Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP Understand integrations (using REST APIs) with cloud systems Experience with configuring SAAS products Ecommerce experience highly desired Mid-market focus on customers Analytical, problem-solving, and troubleshooting skills Solid project management and customer management skills Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc. Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else) Compensation (US FTE) Competitive salary Great healthcare + dental + vision coverage Retirement plan Pick your own equipmen