Lead, Area Health Information Specialist

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.  By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Position Highlights 📍 Location: Washington, DC 🏢 Work Model:  hybrid/primarily onsite traveling role supporting approximately 6 hospital locations within the MedStar 🕒 Schedule: Monday–Friday | 8am-4:30pm est 💼 Status: Full-Time We are seeking an Area Lead to support multiple MedStar locations across the Baltimore and Washington, D.C. regions.  This role is essential to ensuring operational excellence, service continuity, and compliance across multiple locations. Travel is a mandatory component of this position, as schedules may fluctuate based on site needs, contractual obligations, PTO coverage, and unexpected call-outs. 💼 What You’ll Do The Area Lead plays a critical role in maintaining smooth operations and delivering high-quality patient health information services across multiple sites. Key responsibilities include: Provide on-site coverage across multiple locations, adjusting schedules as needed Assist with onboarding new employees, supporting training sessions, and mentoring HIS staff Act as a liaison between facility staff and company leadership, ensuring strong client relationships Communicate site challenges, fluctuating volumes, staffing needs, and operational updates proactively Support strategic initiatives aimed at improving productivity, workflows, and service quality Process medical record and ROI requests accurately, timely, and with strict confidentiality Manage high-volume inbound and outbound calls from patients, providers, and requestors Provide status updates, resolve inquiries, and escalate complex issues when appropriate Handle fax and mail operations, including sorting, routing, sending, and maintaining accurate logs Review requests, date-stamp documents, and upload information into HealthSource Monitor shared drives, fax queues, and medical records email to ensure timely processing Create encrypted CDs/DVDs of patient records, maintain chain-of-custody documentation, and ensure correct labeling Assist patients requesting records in person by verifying identity and processing disclosures Monitor and complete patient transfers throughout the day Ensure adherence to HIPAA and privacy regulations at all times Uphold company and customer codes of conduct Maintain working knowledge of facility software systems and site-specific workflows Support productivity standards and help minimize operational risk across the region ⭐ What We’re Looking For We are seeking a candidate who is: Friendly, professional, and dependable Punctual — attendance is critical in this role Adaptable and comfortable with schedule changes and regular travel A strong communicator (verbal and written) Eager to learn and able to master new systems and processes quickly Experienced in leading or supporting a small team (preferred) Motivated to grow within a healthcare or medical records environment Experienced with ROI or EMR systems (required) 🎓 Requirements High School Diploma or GED Ability to work on-site at locations across Baltimore and Washington, D.C. regions Proficiency with computers, email systems, and general office equipment Ability to maintain strict confidentiality and adhere to HIPAA regulations Prior healthcare, medical office, or HIM experience is a plus Supervisory or lead experience strongly preferred Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.  The estimated base pay range per hour for this role is: $19.85 — $26.15 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.  At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve