Lead Business Service Specialist

Company Cox Enterprises Job Family Group Business Operations Job Profile Lead Business Services Specialist Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Cox Enterprises is seeking a Lead Business Services Specialist to deliver senior-level operational and administrative support with a strong emphasis on hospitality, customer experience, and workplace service delivery. This role is critical to creating a high-quality, service-oriented workplace environment by supporting employees, visitors, and stakeholders with professionalism, responsiveness, and attention to detail.  The Lead Business Services Specialist serves as a key liaison across teams, functions, and vendors—ensuring seamless coordination of services while driving an exceptional end-user experience. This position requires a proactive, customer-first mindset, strong organizational skills, and the ability to manage multiple priorities in a dynamic environment.  Workplace Hospitality & Customer Experience  Serve as a highly visible, front-line representative delivering a concierge-level workplace experience  Act as a roving point of contact to proactively identify and resolve service issues  Provide timely, professional responses to workplace requests ensuring a positive experience  Coordinate meetings, events, and workplace activities with focus on quality and service excellence  Maintain readiness and hospitality standards across shared spaces  Excellent customer service skills with hospitality mindset Business Operations & Administrative Support  Provide senior-level administrative and operational support  Manage work order/ticketing systems including assignment and closure  Coordinate with facilities teams and vendors to ensure timely service delivery  Process invoices, purchase orders, and payments accurately  Support expense reporting, P-card reconciliation, and budget tracking; efficiently track and manage a multi-tenant building budget that includes invoice tracking, CapEx spending, OpEx spending, and LRP planning. Maintain vendor records and manage supply inventory  Experience creating PowerPoint presentations of various types to share with higher-level management Demonstratable skills with Excel spreadsheets for tracking purposes and other various projects to share with higher-level management Coordination, Communication & Stakeholder Engagement  Serve as liaison across teams, vendors, and stakeholders  Communicate workplace updates and operational information  Support scheduling, meetings, and coordination  Interact professionally with all organizational levels  Workplace Operations & Continuous Improvement  Conduct facility walkthroughs to identify and resolve issues  Support space planning and employee moves  Coordinate vendor services and inspections  Identify service improvement opportunities  Internal Team Support  Provide cross functional support to facility operations team Promote a culture of hospitality and service excellence  Support cross-functional initiatives  Minimum Qualifications: High School Diploma/GED and 7 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; OR 9 years’ experience in a related field Familiarity with budgeting and vendor coordination  Strong customer service and communication skills  Experience with Incident Workplace Management Systems ticketing platforms Proficiency in Microsoft Office Word, PowerPoint, and Excel Ability to manage confidential information  Experience with budget tracking, CapEx and OpEx planning and tracking, and LRP planning Preferred Qualifications: Property management and/or leasing background experience supporting tenants Experience in facilities, workplace services, or hospitality  Experience supporting events or workplace programs  Administrative support experience in a fast-paced environment •     Ability to manage multiple tasks and priorities simultaneously Experience with Accounts Payable software systems   Work Environment  Office-based with frequent interaction across teams and stakeholders; requires a strong service mindset and adaptability.  Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us As our primary divisions Cox Automotive and Cox Communications drive new waves of innovation, Cox Enterprises is entering spaces like cleantech, healthcare, esports and more. We're a family business guided by a legacy of bold innovation that’s driven by those who want to make their mark. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual o