Lead Case Management Specialist

Agency Dept of Health and Human Services Division Public Health Job Classification Title Administrative Specialist II (S) Position Number 60041572 Grade NC09 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Lead Case Management Specialist provides advanced administrative and operational support within the Case Management unit by coordinating daily workflow, reviewing case materials, and ensuring the timely completion of assigned tasks. This position oversees the processing of investigative and autopsy documentation, monitors workload metrics, and helps maintain procedures consistent with program and accreditation standards. It supports staff by reviewing work for accuracy, analyzing trends, and contributing to process improvements that enhance efficiency and service quality. The role also assists with financial documentation, including billing review and reconciliation, and serves as a primary contact for related inquiries. The position operates within defined procedural guidelines and contributes to the effective functioning of case management operations across the organization. Key Duties Include: - Oversee daily case management workflow to ensure timely and accurate completion of case processing tasks. - Review case files, reports, and supporting documentation for accuracy, completeness, and alignment with established standards. - Track workload statistics, performance metrics, and error trends to support staff development and operational improvements. - Conduct case audits and document findings to support quality assurance and compliance with program expectations. - Manage the processing of investigative and autopsy documentation, including coordination of State and County billing and payment reconciliation. - Serve as a primary point of contact for billing inquiries, documentation clarification, and case‑related information requests. - Support the implementation of new case management systems by assisting with training, data review, and operational adjustments. - Collaborate with supervisory staff to maintain and update procedures that support consistent and compliant case management operations. - Provide guidance and functional support to case management staff during daily operations and periods of high caseload. - Contribute to process improvements by identifying gaps, evaluating workflow issues, and recommending actionable solutions. Knowledge Skills and Abilities/Management Preferences Salary Range: $41,206.00 - $72,113.00 Recruitment Range: $41,206.00 - $52,875.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.  The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:  Demonstrated experience reviewing complex case files and investigative or medical documentation with expert-level accuracy to identify discrepancies and ensure adherence to established standards. Proven skill using case management or documentation systems to track workload data, monitor performance metrics, and complete multi-step administrative processes with consistency. Advanced proficiency coordinating billing-related tasks, including reconciling payments, validating invoice details, and resolving discrepancies using organized, data-driven methods. Demonstrated success supporting a team environment by guiding daily workflow, providing constructive feedback, and contributing to system implementation or process improvements. Effective communication experience delivering clear guidance to staff, partner agencies, or stakeholders regarding case documentation requirements, procedural updates, or operational expectations. REPOST - Previous Applicants Do Not Need To Reapply In Order To Be Considered For This Vacancy The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events About the NC Division of Public Health (DPH): The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state. About the Office of the Chief Medical Examiner (OCME): The North Carolina Medical Examiner System is a network of medical doctors and allied health professionals throughout North Carolina who voluntarily devote their time, energy, and medical expertise to see that deaths of a suspicious, unusual or unnatural nature are adequately investigated. The OCME investigates all deaths in North Carolina due to injury or violence, as well as natural deaths that are suspicious, unusual, or unattended by a medical professional. Please visit our website for more info:  https://www.ocme.dhhs.nc.gov/ Campus Amenities and Benefits at the OCME We are located in Raleigh, NC. According to Forbes, we are ranked as one of the top 20 best places to retire and the 2nd most educated city in the country. US News & World ranks Raleigh among the top 15 places to live in the U.S. 220,000 square feet state-of-the-art facility Plentiful Free Parking Easy access to highways (70, 40 and 440), NC Museum of Art, Umstead State Park, healthcare providers, and shopping centers Proximity to global