Lead Mailroom Associate

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Typical Working Hours:  Mondays to Fridays; 8AM - 5PM / 9AM - 6PM (Tentative) Lead Workplace Operations That Keep Business Moving If you're an experienced mailroom professional with leadership skills and a passion for delivering exceptional service, this role is for you. As a Lead Mailroom Associate , you'll oversee daily mailroom operations while ensuring efficient mail, shipping, and workplace support services. You'll serve as the primary resource for office services, helping maintain seamless business operations and an outstanding client experience. Why This Role Matters Behind every productive workplace is an efficient operation. By leading mailroom services, coordinating shipments, and supporting workplace operations, you'll help ensure employees and clients receive timely, accurate, and professional service every day. What You'll Do Lead Mail & Shipping Operations Oversee daily mailroom operations and ensure timely, accurate service delivery Receive, sort, distribute, and process incoming and outgoing mail and packages Coordinate shipments through USPS, UPS, FedEx, and other courier services Track deliveries, maintain shipping records, and respond to mail and package inquiries Notify employees of incoming deliveries and ensure secure handling of confidential materials Maintain a clean, organized, and efficient mailroom environment Shipping Compliance & Equipment Follow shipping, safety, and chain-of-custody procedures Operate and maintain mailroom equipment, including postage meters, scanners, label printers, copiers, and multifunction devices (MFDs) Monitor office and mailroom supply inventory and coordinate equipment service requests as needed Reception & Workplace Support Provide reception coverage and assist employees, visitors, and vendors as needed Support hospitality services by restocking pantries, assisting with conference room setups, and supporting office moves Train and support backup personnel while assisting with additional operational needs during downtime What You Have High school diploma or equivalent required 2+ years of experience in mailroom, shipping/receiving, office services, or related operations, including at least 1 year in a lead or supervisory role preferred Strong communication, customer service, and organizational skills Excellent time management and ability to manage multiple priorities Proficiency with Microsoft Office and mailroom-related systems and equipment Working knowledge of shipping/receiving procedures, packing methods, and chain-of-custody practices Sound judgment when handling confidential or sensitive materials Ability to work independently while leading daily operations Professional, dependable, and committed to following company policies and procedures Certification Requirement Must be willing to obtain an onsite Basic Hazardous Materials (HazMat) Certification for lithium battery package handling. Training and certification are fully provided by SPS/client. Physical Requirements Ability to lift and move packages up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart Ability to stand, walk, bend, kneel, and sit for extended periods throughout the workday Manual dexterity to operate standard office and mailroom equipment Ability to communicate effectively using vision, hearing, and verbal/written communication Travel: None or Negligible Other Duties This job description is not intended to be a comprehensive list of duties or responsibilities. Responsibilities may change at any time with or without notice based on business needs. Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $25 — $26 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Benefit Offerings:  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status