Lead Product Designer

ABOUT US E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that. RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond. Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology. OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB We’re looking for a Lead Product Designer to shape our web experiences across internal support and onboarding tools, along with customer-facing analytics dashboards. This role connects internal operations with customer value, helping teams work more efficiently while delivering clear, actionable insights. As a senior individual contributor, you’ll define how CX, support and onboarding specialists navigate complex workflows, resolve issues, and guide customers to success. You’ll also evolve customer dashboards to make data intuitive and useful, while setting design direction and influencing product strategy across these experiences. Working closely with the Product and Engineering team, you’ll turn complex problems into scalable, high-quality solutions. You’ll design for real-world edge cases while maintaining a strong bar for clarity, performance, and craft. You’ll have the opprotunity to mentor other designers and use design to drive outcomes like team efficiency, smoother onboarding, and better customer understanding. Responsibilities: Own the design of web experiences across internal onboarding tools and customer-facing analytics dashboards Define and drive end-to-end user experiences, from early concepts through detailed design and launch Partner closely with Product, Engineering, and CX to shape product strategy and prioritize high-impact work Translate complex workflows and data into clear, intuitive interfaces that support complex data Establish and uphold a high bar for design quality, usability, and consistency across a broad product space Contribute to and evolve design systems and patterns to support scalable, cohesive experiences Mentor and support other designers through feedback, critique, and collaboration Conduct user research to identify opportunities and evaluate your work Use qualitative and quantitative insights to inform design decisions and measure impact Advocate for users while balancing business goals and technical constraints ABOUT YOU Required : 6+ years of product design experience, including web and mobile. Demonstrated experience shipping software products to production — not just designs.  Experience designing internal tools, operational systems, or complex dashboards Strong systems thinking and ability to simplify complex workflows and data-heavy experiences Familiarity with designing for complex systems with multiple user roles, permissions, or workflows Proven track record of influencing product strategy and leading initiatives as a senior IC High level of craft in interaction design, visual design, and information architecture Experience working closely with cross-functional partners in fast-paced environments Comfort navigating ambiguity and driving clarity across undefined problem spaces Experience mentoring or guiding other designers Excellent communication and storytelling skills, with the ability to articulate design decisions clearly Preferred: Previous experience designing in environments with hardware or other physical systems Experience with data visualization or building analytics dashboards for non-technical users Experience improving internal tool efficiency at scale Comfort working with and interpreting data to inform design decisions and measure impact Experience contributing to or shaping design systems for web applications Familiarity with accessibility best practices for web applications Track record of improving design processes at the team level Experience in high-growth or evolving product environments where systems and processes are still being defined WHAT YOU'LL DO In your first 30 days, you will: Learn Radar’s mission and core values Complete onboarding and security compliance training Build a strong understanding of RADAR’s product, customers, and technology stack Establish relationships with Product, Engineering, and key stakeholders Audit current product experiences; identify quick wins and gaps Align on team priorities and design principles In your first