Lead SRE Engineer

Posting Type Hybrid Job Overview Lead Site Reliability Engineer (SRE) is responsible for driving customer confidence by assuring the quality of Relativity’s current and future software products and to contribute to a motivating environment that empowers teams and individuals to engineer performant and reliable software through SRE best practices and principles. At it’s core the Lead Site Reliability Engineer is responsible for the system availability and the reliability of key platform services and applications, with central focus on cross-service reliability of RelativityOne. Job Description and Requirements Role Responsibilities :   Proactively   monitoring   and actioning found items related to baseline performance and reliability of   RelativityOne’s   core cloud product.   Providing feedback to Engineering teams   regarding   areas of the software that require increased reliability   monitoring   and alerting when gaps are   identified .   Plan and   Coordinate   mid-size software projects that provide SRE enhanced tools and systems to improve SRE operational challenges.   Develop software and tools with mastery of Agile software development best practices .   Exhibit technical leadership through   system design and implementation,   in order to   minimize assessed risk.   Lead and organize team members through onboarding and coaching   activities.   Work with SRE leadership   in order to   identify   skills   and training opportunities for other SRE team members   Represent SRE team goals   and progress on key results , through   engagement with key stakeholders within engineering, service delivery, and product   verticals.   Coordinates with product management, management, and team members on projects   Lead customer consultation engagement   processes related to   large and complex workspace challenges and workflows that help drive the way we scale and   monitor   within   RelativityOne’s   core products.   Support Client Services by offering   expertise   to customers on performance related incidents and requests , including internal SRE escalations for   our   most complex   customer challenges .   Support Problem and Incident   M anagers by providing information   regarding   trends of recurring issues within the application and cloud infrastructure .   Planning, developing, and delivering tools and systems to improve SRE operational challenges through Agile software development best practices.   Takes Technical leadership and coaching of SRE Team members.   Lead the team in application of a   blameless postmortem culture ; responsible for any post-incident actions that involve the development or optimization of any part of the software development lifecycle or the incident lifecycle .     Proactively   Identify areas for improvement,   lead   post-incident reviews, and driving initiatives to enhance system reliability, performance, and operational efficiency.   Documenting   the team   knowledge, continuously improving processes and infrastructure to enhance platform reliability and performance.   Active participation in the recruitment and onboarding process of new team members .   Demonstrati ng consistent commitment to   company   core   values.    Performing   additional   duties as assigned.   Preferred   qualifications:     7 + years of experience in Site Reliability E ngineering or DevOps .   Experience with other tools such as SQL and NoSQL databases and orchestration services.   Experience in dealing with MS Azure   (AS-900, AS-104 , PowerS hell ).   Good knowledge of   a software   architecture and design   patterns (Kubernetes) .   Experience in   a system   monitoring   and alerting.   Experience in using   JIRA,   New Relic, Jenkins , Tableau .     Experience with Relativity Server or   RelativityOne   software product (RCA Preferred)   Good knowledge of  agile methodologies and a rapid development cycle.   Experience with DevOps practices, including CI/CD.   Very good   knowledge of English (spoken & written).   Excellent problem-solving and communication skills .   Excellent analytical skills.   Meticulous attention to detail.   An eagerness to learn, explore, and introduce   new technologies .   Ability to work   independently and   efficiently under pressure, drive projects to completion and meet deadlines.   Ability to work in a fast-paced and dynamic environment .   Ability to work as a team player in a cross-functional team to develop practical solutions and ensure positive user experiences.   Soft skills :   Strong problem-solving and decision-making skills .   Willingness to take ownership and drive topics end-to-end .   Personal initiative, commitment, perseverance, and resilience.   Well-developed communication and teamwork skills .   An innovative approach and a well-founded way of working .   Aspiration for DevOps principles and SRE engineering excellence   Drive to empower your colleagues.   Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $150,000 and $224,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.  Required Skills: Documentations, Innovation, Leadership, Problem Solving, Process Improvements, Project Management, Quality Assurance (QA), Risk Management, Technical Knowledge, Troubleshooting