Location Facilities Specialist

The Facilities Coordinator Specialist is responsible for supporting the day-to-day delivery of workplace and facilities services, ensuring a safe, compliant, and efficient working environment. The role focuses on operational excellence, vendor coordination, compliance adherence (e.g., ISO 27001, H&S standards), and continuous improvement of workplace services to enhance employee experience and business continuity. Key Responsibilities: 1. Facilities Operations & Service Delivery • Daily Floor walk covering L3 Areas, common space and production space to carry out health checks • Coordinate daily facilities operations including housekeeping, maintenance, security, and soft services • Ensure all workplace services are delivered in line with SLAs and operational standards • Monitor and track service requests, incidents, and completion timelines • Support workspace planning, seating arrangements, and moves/adds/changes (MAC) 2. Vendor & Contract Management • Act as the primary point of contact for facility service vendors • Monitor vendor performance against KPIs and contractual obligations. • Conduct regular service reviews (Monthly) and escalate non-compliance issues • Validate vendor invoices and ensure alignment with delivered services 3. Health, Safety & Compliance • Ensure compliance with Health & Safety regulations and internal policies • Support risk assessments, audits, and corrective action tracking • Maintain accurate records for inspections, certifications, and compliance audits • Assist in emergency preparedness activities (fire drills, evacuation planning) 4. Workplace Experience & Stakeholder Engagement • Address user feedback and drive service improvements • Coordinate meeting room readiness, workplace events, and internal activities • Ensure a high-quality, safe, and user-friendly workplace environment 5. Asset & Infrastructure Management • Maintain accurate asset inventories and track equipment lifecycle • Support onboarding/offboarding logistics (workspace readiness, access, equipment) • Ensure proper handling and disposal of assets in line with policy 6. Reporting & Continuous Improvement • Prepare operational reports (KPIs, SLA performance, incidents, audits) • Identify opportunities for cost optimization and process standardization • Support implementation of workplace initiatives (e.g., sustainability, digital tools) • Contribute to SOP documentation and process improvements 7. Security & Access Control (if applicable) • Support access management processes • Ensure compliance with data protection and security policies Key Skills & Competencies • Strong coordination and organizational skills • Knowledge of facilities management operations and best practices • Understanding of H&S regulations and compliance frameworks (ISO 27001, SOC controls preferred) • Vendor management and stakeholder engagement skills • Problem-solving and proactive issue resolution • Attention to detail and audit readiness mindset • Strong communication skills (written and verbal) • Ability to work in a fast-paced, service-oriented environment Key Performance Indicators (KPIs) • SLA compliance and service delivery performance • Vendor performance and contract adherence • Audit and compliance readiness (H&S, ISO, internal audits) • Customer satisfaction / workplace experience scores • Timely resolution of incidents and service requests • Cost efficiency and budget adherence Behavioral Expectations • Demonstrates ownership and accountability • Maintains a professional and service-oriented mindset • Drives continuous improvement and innovation • Collaborates effectively with cross-functional teams • Upholds company values, ethics, and compliance standards Qualifications & Experience: • Bachelor’s degree in Facilities Management, Building Management, Business Administration, Engineering, or related field • A minimum of 5 - 8 years of relevant work experience in MEP (Mechanical, Electrical & Plumbing) for Building management and Project Management is a must • Experience working in corporate or multinational environments preferred • Familiarity with Project Management tools, ticketing tools, or workplace management platforms is an advantage Work Timings: Standard office hours within a five- day work schedule, including Saturdays. Availability to work outside business hours and during weekend is a must. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, gene